Holiday Inn Newark International Airport By Ihg

The hotel serves as a highly convenient option for travelers seeking proximity to the airport, with its signature feature being a 24/7 airport shuttle service that runs frequently. This makes it an ideal choice for airport travelers and those with long layovers who prioritize easy transit. The hotel is also well-suited for business travelers due to its functional rooms and on-site amenities, as well as for tour groups and families looking for practical accommodations near the airport. Guests frequently highlight the comfortable beds and the convenience of on-site dining options. However, experiences with staff and certain facilities can be inconsistent. To ensure a smoother stay, it is advisable to confirm the exact shuttle pick-up procedures and be prepared for potential parking fees, as these are common points of feedback. The hotel aims to provide a functional and accessible base for those passing through the area.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed for convenience, though some aspects receive mixed feedback. Guests generally appreciate the availability of a fitness center, free Wi-Fi, and ample power points and USB-A points in rooms, catering to modern traveler needs. Each room typically includes a small fridge, iron and ironing board, and a TV. However, a recurring point of concern is the absence of a microwave in many rooms, which some guests find unhelpful. The elevators are frequently cited as being slow or unreliable, occasionally causing significant delays. While vending machines are present, some have been reported as non-functional, and ice machines are often limited to specific floors. Additionally, some guests note the provision of only cardboard coffee cups and plastic bathroom cups, lacking standard mugs or glasses. The air conditioning units in rooms, while effective, are often described as noisy, potentially impacting sleep for light sleepers.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is generally positive, with many guests praising the clean rooms and the quality of the comfortable beds and nice sheets. The bathrooms are often described as spacious and well-equipped with good quality towels. However, some guests have reported issues such as unclean bathrooms, sticky floors, or even stains on sheets, indicating inconsistencies in housekeeping. Noise levels are a significant concern for some, stemming from noisy air conditioning units, rattling pipes within the walls, or general hallway noise from other guests. While some rooms are noted for their quietness, others struggle with external light due to thin sheer curtains that do not adequately block out light from the parking lot. Despite these varied experiences, the overall comfort of the bedding is a consistent highlight for many.

Dining & Food Quality
The hotel provides on-site dining options including a bar, cafe, and restaurant that serves both dinner and breakfast. This convenience is highly valued by guests, especially given the hotel's isolated location. The breakfast buffet receives mixed reviews; while some find it good with a decent variety, others describe it as disappointing with limited choices and note that it is not complimentary for all guests, with extra charges applying for more than two people. The food quality in the restaurant is also varied, with some dishes praised while others are considered expensive for their value. Service at the cafe can be slow, and some guests report issues like a lack of ice for drinks at breakfast. Despite these points, the presence of these facilities offers a practical solution for meals without needing to leave the premises.

Location & Accessibility
The hotel's location is primarily advantageous for its airport proximity, making it an excellent choice for travelers utilizing the free airport shuttle service. This service is frequently highlighted as a major convenience for quick transfers to and from the airport. However, the hotel is situated in an isolated industrial area, meaning there are no walkable attractions or dining options nearby, necessitating reliance on the hotel's facilities or vehicle transport. A notable point for some guests is the hotel's location directly next to a state prison, which can be unsettling. Paid parking is a significant and frequent complaint, with guests often surprised by the daily fee, which can be substantial and is sometimes deducted from a security deposit. Issues with the parking gates and lack of attendants also contribute to frustration upon arrival or departure.

Staff & Service
Feedback regarding staff and service is notably mixed, with many guests praising the friendly staff who are described as helpful and accommodating, contributing to a positive experience. Some guests report quick check-in processes and appreciate the attentive service from housekeeping and restaurant staff. However, a significant number of reviews highlight instances of rude staff and unprofessional behavior at the front desk, leading to frustration and a feeling of being unwelcome. Guests have reported unresponsiveness to requests for amenities like coffee pods or towels, and a general lack of empathy from some team members. While certain individuals are commended for their excellent customer service, the overall consistency of service can vary, impacting the guest experience from arrival to departure.

Additional Information
Several important details, not fitting into other categories, frequently emerge from guest reviews. A common point of contention is the security deposit, with many guests reporting delays or issues with its refund after check-out. The hotel's policy of charging for parking is a frequent surprise and source of dissatisfaction, as this fee is often not clearly communicated upfront and can be substantial. Guests also consistently note the absence of complimentary water bottles in rooms, despite the presence of coffee makers. The breakfast policy can be restrictive, with additional charges for more than two guests, which can be problematic for families. Furthermore, some reviews mention that the hotel is undergoing renovations, which can occasionally lead to disruptions such as problematic elevators or unexpected noise. There are also isolated but concerning reports of locked stairwell doors, raising safety concerns.