Extended Stay America - Philadelphia - Airport - Bartram Ave.

The hotel is primarily noted for its extended stay setup, offering rooms with kitchenettes, a feature that might initially appeal to budget-conscious travelers seeking longer accommodations. However, guest experiences are overwhelmingly negative, frequently describing the property as run-down, dirty, and noisy. Many reviews highlight significant concerns regarding safety and a pervasive unpleasant odor throughout the premises, often attributed to smoke or general uncleanliness. The hotel is generally not recommended for families due to these issues, with numerous warnings against bringing children. To enhance a stay, guests are advised to thoroughly inspect their room upon arrival for cleanliness and functionality, and to be prepared for potential issues with amenities and general upkeep, as the hotel often functions as transitional housing.

Facilities & Amenities
The hotel offers kitchenettes in its rooms, a feature that some guests appreciate for longer stays, though many report these areas are often dirty, equipped with old appliances, and frequently lack basic utensils, pots, or pans. The elevators are a recurring point of concern, described as dirty, smelly, slow, and prone to breaking down, causing inconvenience. Guests also note issues with the in-room televisions, which are often old, small, lack remotes, or do not function properly, limiting entertainment options. While a fitness room is available, it is often reported as dirty and uninviting. Other amenities like ice machines and vending machines are frequently out of order, and the Wi-Fi is often described as slow or unreliable, impacting guest convenience and connectivity.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are major points of dissatisfaction for most guests. Many report rooms are filthy, with sticky floors, stained carpets, and dirty bathtubs or sinks. Recurring issues include hair found in bathrooms, crumbs on bedding, and general grime on surfaces. A significant number of reviews mention the presence of cockroaches and, in some cases, bed bugs, causing significant distress. Room conditions are frequently described as old and run-down, with chipped paint, holes in walls or doors, and broken furniture such as chairs, dressers, and beds. Guests often find the beds uncomfortable, citing visible springs or poor mattress quality. Noise is a pervasive problem, with many reporting loud disturbances from other guests, thin walls, and constant activity in hallways, making a restful stay difficult.

Dining & Food Quality
The hotel's advertised breakfast receives overwhelmingly negative feedback from guests. Many describe it as a "joke" or "not real," consisting primarily of stale coffee, muffins, and granola bars served in the lobby without a dedicated dining area. Guests frequently express disappointment over the lack of substantial options, such as eggs, sausage, or waffles, which are typically expected from hotel breakfasts, leading to unmet expectations. While a few isolated comments mention the food being "great" or "nicely set," the vast majority indicate a very limited and unsatisfactory offering that falls far short of typical hotel standards. There is minimal feedback regarding other restaurant facilities or room service, suggesting these are either not prominent features or are rarely utilized by guests during their stay.

Location & Accessibility
The hotel's location is generally considered convenient by guests, particularly for its proximity to the airport and major highways, making it accessible for travelers. It is also noted for being close to a Wawa convenience store and having bus access to downtown areas, offering some local connectivity. However, the surrounding area is frequently described as sketchy or unsafe, with guests reporting an unpleasant atmosphere and concerns about the clientele, leading to a general feeling of insecurity. Parking is a significant point of contention; it is often not free, can be expensive, and is reported as unsecured, with some guests experiencing issues finding available spots or even vehicle damage, adding unexpected costs and worries to their stay.

Staff & Service
Feedback on staff and service is notably mixed, though many guests praise specific individuals for their friendliness, helpfulness, and professionalism. Some describe staff as accommodating, patient, and quick to resolve issues, contributing positively to their stay. However, a significant number of reviews report negative interactions, citing staff as rude, unprofessional, or unresponsive, particularly at the front desk where guests often wait for extended periods or find no one present. The check-in process is frequently described as slow or problematic, causing frustration upon arrival. Housekeeping services are also a common complaint, with guests reporting rooms are not cleaned, or basic amenities like towels are not provided without repeated requests, impacting overall comfort and satisfaction.

Additional Information
A recurring issue for guests is the undisclosed $100 deposit required upon check-in, which many find unexpected and difficult to retrieve, sometimes experiencing multiple charges or delays in refunds, leading to financial frustration. The hotel is frequently described as an older property that appears run-down and is undergoing some renovations, though these do not seem to address the pervasive issues of disrepair. Many reviews indicate the hotel functions as transitional housing or a "long-term refuge," which contributes to the overall atmosphere and clientele. Guests also frequently report problems with key cards not working, requiring multiple trips to the front desk for re-activation. The hotel does have a pet-friendly policy, which is appreciated by those traveling with animals.