Crowne Plaza Edison By Ihg

The hotel consistently receives high praise for its spacious rooms and overall cleanliness, often highlighted by the presence of comfortable beds. Guests frequently commend the beautiful and renovated lobby, which creates a welcoming atmosphere. The on-site restaurant and bar are also notable features, adding to the convenience and enjoyment of a stay. This hotel is particularly well-suited for families seeking comfortable and well-appointed accommodations, as well as business travelers and couples looking for a relaxing and convenient base. To enhance your experience, be aware that while the breakfast is generally well-regarded, it may not be included in all bookings and can be an additional cost. Additionally, some guests have reported inconsistent Wi-Fi performance, so having a backup plan for internet access might be beneficial.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. While some appreciate the convenience of a microwave available in a lounge area on each floor, others note that not all rooms include one. The fitness center is available, with some finding it well-equipped, while others describe it as small. The elevators are frequently mentioned for being slow, which can be an inconvenience. Guests also note the absence of a swimming pool and laundry facilities on-site. In-room amenities like coffee makers and mini-fridges receive mixed feedback, with some guests reporting issues such as non-functional units or fridges that do not cool adequately. However, the availability of infused water in the lobby and complimentary bottled water in rooms are appreciated touches.

Cleanliness & Room Comfort
Most guests consistently praise the cleanliness and spaciousness of the rooms, often describing them as spotless and well-maintained. The beds are a standout feature, frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep. While many reviews mention a quiet atmosphere, some guests have reported issues with noise levels, including sounds from adjacent rooms due to thin walls, or disturbances from the heating system. Feedback on bathrooms is mixed; while some find them clean and well-functioning with good water pressure, others report issues such as leaky showers, flooding, or visible stains. A significant concern raised by some guests is the presence of unpleasant odors, including cigarette smoke, marijuana, or mold, in their rooms or hallways. Additionally, some rooms are noted to have older decor and worn carpeting, suggesting a need for updates despite recent renovations in other areas.

Dining & Food Quality
The hotel's on-site restaurant and bar generally receive positive feedback, with guests commending the delicious food and attentive service. The bar is often described as having a good atmosphere and offering quality drinks, though some guests note its early closing time. Breakfast is a popular topic, with many guests enjoying the buffet's variety, freshness, and overall quality, including options like fresh fruit, pastries, hot items, and yogurt. However, it is frequently mentioned that breakfast is not complimentary and can be expensive, leading to some guests feeling it is overpriced for the offerings. Room service is also available and is praised for its convenience and the quality of the food delivered.

Location & Accessibility
The hotel's location is widely regarded as highly convenient, offering easy access to major highways and nearby attractions such as Pines Manor. Guests appreciate its proximity to various restaurants and stores, making dining and shopping easily accessible. For those looking to explore further, the train station for travel into New York City is a short drive away. Parking is available and generally described as free and spacious, with some guests noting the availability of truck and trailer parking. However, a few guests have expressed concerns about the safety of the parking lot or its distance from the main entrance, particularly for those with mobility challenges.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight specific individuals for their exceptional service, from the front desk to the restaurant and housekeeping teams. The check-in process is often described as quick and efficient, though some guests have reported issues with room availability or delays. While many commend the attentive service provided by housekeeping, there are notable negative reports concerning room cleanliness upon arrival and issues with towel availability. Some guests have also experienced instances of unhelpful or rude interactions with staff, particularly regarding booking discrepancies or specific requests. Overall, the staff's dedication to providing a positive experience is a recurring theme, despite isolated incidents of dissatisfaction.

Additional Information
Guests should be aware that while the hotel generally maintains a quiet atmosphere, some specific rooms or areas may experience noise disturbances from neighboring guests or internal systems. The hotel offers a pet-friendly policy, though specific details or potential challenges regarding service animals have been noted in some reviews. For those utilizing loyalty programs, rewards program benefits are sometimes mentioned, such as room upgrades. The hotel's renovations are frequently highlighted, particularly in the lobby and some rooms, contributing to a modern and appealing aesthetic, though some areas may still show signs of older decor. Inconsistent policies regarding delivery services to rooms have also been reported, which can be an inconvenience for guests.