Grand Hotel Millennium Sofia

This luxurious and modern hotel is widely celebrated for its exceptionally spacious rooms, often described as larger than typical apartments, which frequently offer panoramic city views or stunning vistas of the surrounding mountains. It caters well to a diverse range of guests, including business travelers seeking convenience and high standards, sightseers keen to explore the city's attractions on foot, and both couples and families looking for comfortable and upscale accommodations. To maximize your experience, guests often recommend requesting a room on a higher floor for the best views. Additionally, it's advisable to book the hotel's popular restaurants in advance, especially during peak times, and to be aware of potential extra charges for certain amenities.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for guest comfort and recreation. The gym is consistently praised as being huge, well-equipped, and comparable to a professional fitness center, offering free access to guests. The spa is described as amazing and comprehensive, featuring multiple types of saunas, jacuzzis, an infinity pool, and a larger swimming pool. However, a significant point of feedback is that access to the spa and pool often incurs an additional fee, which surprises many guests, and there are sometimes limited hours for children. While Wi-Fi is generally reliable, some guests note that the elevators can be temperamental, occasionally stopping on multiple floors or leading to the wrong destination. The hotel also includes an on-site casino and a grand, spacious lobby, though some guests find the lobby's strong scent to be overpowering. A common complaint is the absence of irons and ironing boards in guest rooms, requiring a trip to a designated ironing room on another floor.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as spotless, immaculately clean, and well-maintained. The room size is a standout feature, frequently highlighted as exceptionally spacious, providing ample room for relaxation. Beds are widely reported as very comfortable, ensuring a restful night's sleep. The bathroom facilities are also highly rated, often featuring generous dimensions, separate baths and showers, and high-quality fixtures. Many rooms offer breathtaking city views or mountain vistas, enhancing the overall experience. While most guests find the rooms quiet, some have noted occasional noise from the highway or late-night music from the hotel's bars. In-room amenities generally include towels, robes, and slippers, though a few guests have mentioned a lack of sufficient water bottles or toiletries.

Dining & Food Quality
The hotel offers a diverse and generally well-received dining experience. Breakfast is consistently praised for its generosity, wide variety of options, and overall quality, including fresh juices, pastries, and a selection of hot and cold dishes. However, some guests have noted that hot food items can sometimes be served lukewarm, and a few found the service at breakfast to be inattentive. The hotel features several restaurants, with the Asian restaurant receiving particular acclaim for its delicious and high-quality cuisine, often requiring advance booking. Feedback on the Mediterranean restaurant is mixed, with some guests enjoying their meals while others express disappointment with food quality or service. The Vienna Cafe is generally well-regarded for its pleasant atmosphere and good food. The Sky Bar is a popular choice, offering stunning views alongside its food and beverage offerings.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of many popular attractions and the city center's vibrant pedestrian areas. It is conveniently situated near public transportation, including a tram stop directly in front of the hotel, providing easy access to various parts of the city. While the main pedestrian street is a comfortable walk, some guests note it is not immediately adjacent but still highly accessible. Parking is available on-site in a covered, underground facility, which is a convenience for those traveling by car. However, guests frequently mention that parking incurs a substantial additional fee, which can be a surprise for some.

Staff & Service
Feedback regarding the hotel's staff and service is somewhat mixed, though many guests report positive interactions. Many describe the staff as professional, welcoming, and attentive, particularly highlighting the helpfulness of the concierge service in assisting with requests and organizing activities. Housekeeping consistently receives praise for maintaining high standards of cleanliness and efficiency. However, the front desk experience can be inconsistent; while some guests report quick and friendly check-ins, others have encountered staff who are perceived as unhelpful, inattentive, or even rude, particularly concerning information about hotel amenities or extra charges. Similarly, restaurant staff receive varied reviews, with some being commended for their attentiveness, while others are noted for being inattentive or unwelcoming.

Additional Information
Guests should be aware of several additional fees that are not always clearly communicated upfront. The most frequently mentioned is the significant charge for using the spa and swimming pool, which many expect to be included in the room rate. Parking also incurs a considerable daily fee. Some guests have reported unexpected charges for room service delivery, even for simple items like ice. A recurring point of frustration is the hotel's policy of not providing irons in guest rooms, instead directing guests to a communal ironing facility. While the hotel's rooftop bar offers stunning views, some guests staying on higher floors have noted noise from the bar that can be disruptive late into the night. Additionally, a few guests have expressed a dislike for the strong, pervasive scent in the hotel's lobby.