Glasgow Marriott Hotel

The hotel stands out for its exceptionally friendly and attentive staff who consistently go above and beyond to ensure a pleasant stay, making guests feel genuinely welcomed and valued. This commitment to service, combined with impeccably clean and comfortable rooms, creates a highly positive impression. Its comprehensive leisure facilities, including a well-equipped gym and a pool, further enhance the guest experience. The hotel is an excellent fit for business travelers seeking efficiency and good conference facilities, as well as sightseers and couples looking for a comfortable base to explore the city's attractions. Families also find it accommodating, with staff attentive to children's needs and suitable amenities. To maximize comfort, guests sensitive to noise might consider requesting a room away from the motorway, and it's advisable to confirm parking charges upon arrival as they are an additional cost.

Facilities & Amenities
The hotel offers a range of facilities and amenities that generally enhance the guest experience. The gym is consistently praised as amazing, well-equipped, and modern, providing ample cardio and free weights for workouts. Guests also appreciate the pool, sauna, and steam room, describing them as clean, well-maintained, and a great way to relax, though some note the pool area can be busy with baby swim classes during certain hours, impacting the tranquil "spa" experience. The executive lounge is a significant highlight, offering delicious food, 24/7 beverages, and excellent staff service, providing a comfortable refuge for guests. While Wi-Fi is generally acceptable and works well in public areas, some guests experienced slow or non-existent connectivity in their rooms. Many rooms are equipped with a Nespresso machine, adding a touch of convenience. The bar is often described as a pleasant and chill space for drinks, though a few guests noted it could be busy or disorganised at times.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, describing them as spotless and well-maintained. The beds are generally found to be very comfortable, ensuring a restful night's sleep, though some found mattresses too firm or pillows too soft. Rooms are often described as spacious and modern, with effective air conditioning contributing to comfort. However, some guests noted that while functional, the bathroom could benefit from modernisation, with occasional reports of poor shower pressure or minor issues like a cracked sink. In-room amenities like a Nespresso machine are appreciated, but some guests found a lack of water bottles or only one set of bathrobes and slippers for two people. A recurring comment was the absence of a dedicated dressing table or sufficient hooks for clothes, which some found inconvenient. While generally quiet, some rooms experienced noise from cooking smells, generators, or nearby roadworks, though double-glazing helped mitigate this.

Dining & Food Quality
Breakfast at the hotel receives widespread acclaim, consistently described as fabulous, excellent, and delicious, offering a wide variety of choices including both continental and traditional English options. Guests particularly enjoy the fresh, high-quality food, with highlights such as the omelette station and the opportunity to try haggis. While some found the price high if not included, the overall consensus is that the quality and selection are well worth it, with staff ensuring a "no waste" approach. The Cast Iron Grill restaurant also garners positive feedback for its delicious evening meals, with guests enjoying the menu choices and quality of dishes like rib-eye steak. Bar food is also noted as lovely and a good option for casual dining. The executive lounge provides delicious food options throughout the day. However, some guests found room service to be expensive with limited choices, and a few noted that the coffee at breakfast could be improved.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the city. Guests appreciate its walkable proximity to numerous attractions, including the OVO Hydro, SEC, Kelvingrove Gallery, and Glasgow Central Station, typically within a 10-20 minute stroll. Its position also offers easy access to public transport and major motorways like the M8, facilitating travel around the city and beyond. Parking is available on-site and is considered a significant advantage by many, as not all city hotels offer this convenience, with options for secure parking. However, guests frequently note that parking incurs an additional charge, which some find expensive or a "rip-off." While the hotel's immediate surroundings are currently affected by roadworks and its location near a motorway is mentioned, the effective double-glazing in rooms largely mitigates any associated noise.

Staff & Service
The staff and service at the hotel consistently receive outstanding praise, being highlighted as one of the most significant positive aspects of a stay. Guests frequently describe the staff as exceptionally friendly, helpful, and attentive, noting their willingness to go above and beyond to ensure a comfortable and enjoyable experience. From the moment of arrival, the check-in process is often described as quick and seamless, with staff accommodating early arrivals and providing warm welcomes. Housekeeping maintains impeccable cleanliness in rooms daily, reflecting high standards. Guests particularly commend the staff in the executive lounge for their personable and attentive service, making guests feel valued. Whether assisting with requests, offering local recommendations, or simply engaging in friendly conversation, the entire team, from reception to dining and leisure facilities, contributes to a highly positive and memorable guest experience, fostering a sense of genuine care and hospitality.

Additional Information
The hotel has recently undergone a significant refurbishment, resulting in a modern and clean aesthetic throughout, with many guests appreciating the updated interiors and spacious, well-appointed rooms. However, some guests noted that this renovation prioritised style over certain practicalities, specifically mentioning the absence of wardrobes or dedicated dressing tables in some rooms, which can be inconvenient for longer stays. Another point of feedback concerns the pool area, which, while clean and functional, is frequently used for baby swim classes and children's lessons during the day, potentially impacting guests seeking a tranquil leisure experience. Additionally, some guests found the access to stairs challenging, requiring exiting and re-entering the building via the leisure club, which can be cumbersome. While the hotel offers thoughtful welcome gestures like complimentary drinks or birthday surprises, guests should be aware of potential issues with in-room Wi-Fi connectivity and the lack of complimentary water bottles or in-room phones.