Europe Hotel

The hotel offers a convenient urban stay, notably featuring underground parking that, despite being tight, is a significant convenience for guests. Its location on a quiet street, yet with easy access to public transport, makes it suitable for various traveler types. Business travelers appreciate its proximity to key venues, while sightseers and families find it a good base for exploring the city. Guests often highlight the friendly staff and the comfortable, spacious rooms. To enhance your stay, it is advisable to confirm the operational status of all advertised facilities, such as the pool and sky bar, as these are sometimes unavailable. Additionally, be prepared for potentially tight maneuvering in the underground parking if you have a larger vehicle.

Facilities & Amenities
The hotel provides underground parking, which is a major convenience for many guests, though some note it can be quite tight and challenging for larger vehicles. The sky bar is frequently mentioned for its appealing views over the city, but guests often report it as closed or operating independently from the hotel. The pool is a listed amenity, but numerous reviews indicate it is often empty, closed, or in need of better maintenance, making it an unreliable feature for relaxation. A fitness center is available, though some guests suggest its equipment could benefit from maintenance. Wi-Fi is generally provided, but some visitors experienced unstable or non-functional connections. An elevator is available for guest convenience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests appreciate the spacious rooms and the presence of a balcony, often with pleasant views. The comfortable beds are frequently praised, contributing to a restful night's sleep. However, a significant number of reviews point to issues such as a persistent musty or sewer smell in rooms and bathrooms, dirty carpets, and visible mold on walls or in bathrooms, impacting the overall impression of hygiene. The air conditioning system is often described as old or ineffective, sometimes only operating on heat mode. Some guests also reported noise disturbances from other rooms, cleaners, or the sky bar, and occasional issues with hot water availability.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Many guests describe it as good, decent, or satisfactory, offering a variety of options including cooked items, sweets, and fruits. The staff in the breakfast area are often commended for their friendliness. Conversely, a considerable number of guests found the breakfast to be poor, limited, or lacking freshness, with specific mentions of overcooked eggs or stale items. The main restaurant is frequently reported as closed or largely empty, though some positive comments exist regarding its atmosphere and food quality when operational. The sky bar also offers some food items, with positive remarks on specific dishes like club sandwiches.

Location & Accessibility
The hotel's location is generally well-regarded, described as convenient and central, making it suitable for accessing various parts of the city. It is often noted for being on a quiet street, providing a peaceful stay away from the main hustle. Proximity to public transport (bus and tram stops) is a significant advantage, offering easy access to the city center and other attractions. The hotel is also considered a short taxi ride from the airport and central bus station. The availability of underground parking is a major draw for guests traveling by car, despite some finding it tight or narrow for larger vehicles. Nearby amenities like markets, cafes, and eateries are also appreciated for convenience.

Staff & Service
The staff consistently receives high praise across reviews, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. The reception staff, in particular, are commended for their professionalism, ability to speak English, and willingness to assist with various requests, including early check-ins and airport transfers. Guests appreciate the quick check-in process and the overall welcoming atmosphere created by the team. Housekeeping is noted for ensuring rooms are clean and well-maintained, though some isolated incidents of uncleaned rooms are mentioned. The staff's dedication to providing good service is a recurring positive theme, contributing significantly to a positive guest experience and often compensating for other minor shortcomings.

Additional Information
The hotel operates a pet-friendly policy, which is a welcome feature for guests traveling with animals. However, several reviews indicate that various advertised facilities, such as the pool, sky bar, and restaurant, are frequently closed or unavailable, leading to guest disappointment. Some guests have reported issues with the hotel's money exchange policy, citing unexpected commissions. There are also recurring comments about TV channels not working or lacking international options. The hotel has experienced instances of hot water unavailability, and some guests faced issues with early breakfast arrangements not being fulfilled as promised. The overall aesthetic is described as older, with some areas appearing to be in need of renovation.