PREMIER SUITES Newcastle

The spacious apartment-style accommodations and their central location are a signature feature, making this property particularly memorable. Guests consistently highlight the generous size of the apartments, their cleanliness, and the exceptional service provided by the staff. This makes the hotel an excellent fit for families and groups seeking ample space and a home-like experience, as well as football fans due to its proximity to the stadium. Sightseers and business travelers also find it convenient given its walkability to key attractions and transport links. To enhance your stay, consider requesting an apartment away from the street side for a quieter experience, and it is advisable to book parking in advance if you plan to drive.

Facilities & Amenities
The property offers well-equipped kitchens in each apartment, allowing guests the convenience of preparing their own meals, with many appreciating the provision of basics like tea, coffee, and sugar. Guests also benefit from the inclusion of a washing machine, which is particularly useful for longer stays. Thoughtful touches such as complimentary sparkling and still water in cans are frequently noted. Each apartment is equipped with heating controls for personalized comfort, and guests are provided with two keys for convenience. While an elevator is available, some guests have experienced it being temporarily out of service. Other amenities include an ironing board and hairdryer.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the apartments, describing them as spotless and well-maintained. The spacious rooms and apartments are a recurring positive, providing ample living area. Most guests find the beds comfortable, with many describing them as super comfy, though some have found the pillows to be too firm or large, and a few noted the bed height was too high. Noise levels are a mixed point; while some guests found their apartments quiet, others experienced street noise or pedestrian noise at night, especially in street-facing units, and temporary construction noise during the day. Some furniture, such as sofas and coffee tables, has been described as worn or in need of refurbishment, with occasional mentions of burn marks. Bathrooms are generally spacious, though some guests noted issues with shower pressure or inconsistent hot water, and some showers are positioned awkwardly.

Location & Accessibility
The property boasts an excellent central location, making it highly convenient for guests. It is within easy walking distance of numerous attractions, shops, and restaurants, and particularly close to the city centre and nightlife. The train station is just a short walk away, providing easy access for arrivals and departures. For football fans, its proximity to St. James Park is a significant advantage. The property is also well-connected to public transport, including the Metro station, allowing for further exploration. Parking is available on-site in a secure, underground facility, which is highly valued by guests, though some found the access tight and noted the cost.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the excellent communication from the team, both before and during their stay, ensuring a smooth experience. The check-in process is described as quick and easy, and staff are often willing to assist with luggage and accommodate requests such as late check-out. Many guests have reported receiving upgrades to larger apartments, which significantly enhanced their comfort, especially for longer stays. The staff's proactive approach, such as offering solutions during an internet outage or providing compensation for unexpected issues, is frequently commended, contributing to a very positive overall impression.

Additional Information
Guests should be aware that the elevator has been noted as being temporarily out of service on occasion, which could be a consideration for those with mobility issues or heavy luggage, though staff often assist. There has been ongoing building work on the exterior of the property, including scaffolding, which some guests found noisy during the day, though the property typically informs guests in advance. The apartments do not have air conditioning, so guests often open windows, which can lead to increased noise from the street at night due to the central location. The property is generally considered to offer good value for money, especially given the spaciousness of the apartments. Guests appreciate the option to leave bags at reception after check-out.