Crowne Plaza Florya Istanbul, an IHG Hotel

This hotel offers a memorable stay, distinguished by its direct access to a picturesque promenade along the sea and its immediate proximity to a large shopping mall and aquarium. Guests consistently praise the hotel's modern design, exceptional cleanliness, and comfortable accommodations. The staff are frequently highlighted for their kindness, helpfulness, and attentive service, making guests feel welcomed and valued. This makes the hotel an ideal choice for leisure travelers and families seeking entertainment and relaxation, as well as business travelers looking for a comfortable and well-serviced base. It also appeals to those desiring a quiet getaway or a romantic escape with scenic views. To enhance your experience, consider that while the hotel provides a peaceful retreat, it is a distance from the city center, requiring transport for sightseeing.

Facilities & Amenities
The hotel provides a range of facilities for guest comfort and recreation. An outdoor pool is available, though some guests noted the water temperature could be cold. The spa area includes a hammam and steam room, although a few reviews mentioned issues with an unpleasant drain smell in the hammam and the steam room being out of service at times. A well-equipped fitness center is on-site for those wishing to maintain their workout routine. Other conveniences include a hair salon and a spacious lounge area. Guests generally find the free Wi-Fi reliable throughout the property. The availability of ice machines and vending machines further contributes to guest convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as very clean, immaculate, and beautifully maintained. Housekeeping services receive high praise for their thoroughness and attention to detail. Rooms are generally found to be spacious and well-organized, providing a comfortable environment, though some guests noted that certain rooms, particularly those accommodating three people, felt narrow. The comfortable beds are frequently highlighted for ensuring a restful night's sleep, although a few reviews mentioned that some mattresses felt old. While the hotel is generally quiet, some guests reported noise from the corridor or from evening functions and weddings with loud music extending late into the night. Bathrooms are typically large and well-appointed with good water pressure, and many rooms offer appealing sea views.

Dining & Food Quality
The breakfast buffet is a standout feature, consistently described as luxurious, offering a wide variety of fresh and delicious options, including omelets, pastries, and even honeycombs. The breakfast service is frequently praised for its attentiveness and cheerful staff. While the quality is highly rated, some guests found the breakfast price to be on the higher side. The hotel's various restaurants, including Atrox and Salamina, receive positive feedback for their food quality and pleasant atmosphere. Guests enjoyed delicious meals, with specific mentions of Caesar salad and pizza. Room service is also available and generally considered good and reasonably priced.

Location & Accessibility
The hotel boasts an excellent location directly on the seafront, offering a picturesque promenade perfect for leisurely walks. Its immediate proximity to a large shopping mall and the Istanbul Aquarium provides abundant dining, shopping, and entertainment options. While the hotel is somewhat far from the city center, typically requiring a 30-40 minute taxi ride depending on traffic, it benefits from convenient access to public transportation, including a Marmaray metro station, which connects guests to areas like Bakirkoy and Sirkeci. Valet parking is available, and some guests noted the presence of free parking options. The hotel's closeness to the exhibition center is also a significant advantage for business travelers.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, significantly enhancing the guest experience. Many guests highlight the team's professionalism and warm hospitality from the moment of check-in to departure. Housekeeping is frequently commended for being thorough, caring, and responsive to guest requests. The restaurant staff are noted for their cheerful demeanor and efficient service. While the majority of interactions are positive, a few guests reported isolated instances of dismissive or rude behavior from some front desk personnel, and some noted language issues with English. Despite these minor points, the overwhelming sentiment points to a dedicated and guest-focused team committed to providing excellent service.

Additional Information
Guests should be aware that a deposit is typically required upon check-in, and some reviews indicated that if a deposit is not provided, the mini-bar contents may be removed from the room. There are recurring comments about the high cost of mini-bar items, with some guests expressing surprise at unexpected charges. The hotel frequently hosts evening functions and weddings, which can result in loud music playing until late hours, potentially disturbing guests in their rooms. Some guests reported issues with the spa's hammam area having an unpleasant drain smell and the steam room being out of service. A few guests expressed disappointment regarding the hotel's lack of recognition for loyalty program status, including not receiving room upgrades or welcome amenities.