Best Western Terminus Hotel

This hotel is ideally situated directly adjacent to the central train and bus stations, making it a highly convenient choice for train passengers and bus travelers alike. Its signature feature is this unparalleled access to major transport hubs, including a metro station just steps away, which allows for easy exploration of the city. Guests consistently highlight the hotel's welcoming atmosphere, the helpfulness of its staff, and the overall cleanliness of the premises. It is particularly well-suited for solo travelers and business travelers seeking efficient transit connections, as well as sightseers who plan to utilize public transportation to reach attractions. For families, the hotel offers spacious rooms and a comfortable base for urban adventures. To enhance your stay, consider leveraging the excellent public transport links for city exploration and be mindful that while the immediate area is transport-focused, the city center is easily accessible.

Facilities & Amenities
The hotel provides a range of practical facilities designed for guest convenience. Most rooms are equipped with effective air conditioning, ensuring a comfortable temperature regardless of the weather outside. Guests benefit from reliable and fast Wi-Fi throughout the property, allowing for seamless connectivity. For security, each room includes a safe for valuables, and a refrigerator is also provided, which is appreciated for keeping drinks and snacks cool. The hotel features a functional elevator, making access to all floors easy, especially for guests with luggage. Additionally, a 24-hour reception ensures assistance is always available, and free parking is offered on-site, though some guests note the entrance can be challenging for certain vehicles.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, contributing to a pleasant stay. The beds are frequently praised for being clean and ensuring a restful night's sleep, with many noting their large size. The bathrooms are typically described as clean and well-maintained, often including complimentary shower gel and other care products. While most guests report a high standard of cleanliness, some have occasionally noted minor issues such as stained carpets or areas needing more thorough attention, like shower seals. Rooms are secured with key cards for added safety. Noise levels can vary; some rooms facing the busy road or tram lines may experience street noise, though many find the rooms quiet enough for relaxation. Amenities like a flat-screen TV and kettle are also commonly available.

Dining & Food Quality
The hotel offers a breakfast that receives mixed but generally positive feedback. Most guests describe it as good, sufficient, and varied, providing a solid start to the day with options including hot items like bacon and scrambled eggs, as well as continental choices. The breakfast room is noted for being clean and pleasant. However, some guests mention that the hot food can sometimes be served cold, and the overall variety, while adequate, might be considered limited for a four-star establishment by some. The coffee is often highlighted as being of good quality. For guests departing early, the hotel staff are accommodating and can arrange a packed breakfast to go, which is a highly appreciated service.

Location & Accessibility
The hotel's central location is a significant advantage, positioned directly next to the main train station and bus terminal, making it exceptionally convenient for onward travel. A metro station and tram stops are also immediately accessible, providing excellent public transport links to the rest of the city. While the immediate surrounding area is described by some as less appealing or "run-down," the hotel itself is considered safe, and the city center is easily reachable within a 20-30 minute walk or a short ride on public transport. Parking is available on-site, which is a valuable amenity for those traveling by car, despite some comments about the challenging access to the parking lot.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the reception staff for their warm welcome, efficiency during check-in and check-out, and willingness to provide useful information and assistance with various requests, such as arranging taxis or offering local tips. The breakfast staff are also noted for their pleasant demeanor and accommodating service. While most experiences with housekeeping are positive, with rooms being cleaned and towels replaced, some guests have reported inconsistencies in daily room servicing, such as rooms not being vacuumed or specific amenities not being replenished. Overall, the team's commitment to providing excellent service significantly enhances the guest experience.

Additional Information
Guests appreciate the thoughtful in-room amenities such as complimentary bottled water and slippers, adding to the comfort of their stay. Many rooms are equipped with smart TVs that offer Netflix access, providing an entertainment option for relaxation. However, a recurring operational concern mentioned by several guests is the occasional malfunction of the elevators, which can lead to inconvenience, especially for those on higher floors or with heavy luggage. Some guests have also noted a persistent cigarette smoke smell in certain areas or rooms, despite non-smoking policies, which can be a drawback for sensitive individuals.