1 Hotel South Beach (Miami Beach, USA)

Although this is certainly not a budget-priced hotel, guests often remarked it was well worth the cost. The loved how the hotel managers put so much attention into upscale details, so guests felt pampered at every turn.

Guests gave favourable feedback about the room layouts and decorations, saying the architecture was very modern, yet peaceful. After busy days of exploring the area, guests remarked that they felt their rooms offered peaceful retreats that were very welcome.

From the friendly doormen to the skilled bartenders, you should expect to be given special treatment from the staff here. The service level offered is consistent with the elite atmosphere this hotel offers. Many guests specifically chose to stay at this property to celebrate special occasions, and were not let down. Furthermore, when problems arose, staff members worked hard to resolve them efficiently.

Guests often mentioned the high-tech phone systems in the rooms and said they were extremely hard to operate. Some guests could not even make the phones work to call the front desk and had to use their mobile phones instead.

Some guests were put off from using the pools because they said the area got so overrun with people it was often chaotic. Many guests had better results when they planned their pool times to occur during off-peak hours.

Considering the staff generally does a very good job at meeting needs, guests were sometimes surprised and disappointed to discover that it took a very long time for room service orders to arrive. In a few instances, guests said the service was so sluggish they felt forgotten about.