Charms Hotel Shanghai

619 Jiujiang LuShanghaiChina
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About Charms Hotel Shanghai

Situated just minutes from People’s Square, this central Shanghai hotel is in a prime location for exploring the Chinese megacity.

Rooms feature a mini-bar, microwave and satellite TV as well as air-conditioning. En-suite bathrooms offer complimentary toiletries and a hairdryer. Family rooms are also available.

The Charms Hotel Shanghai offers parking at an extra charge whilst Wi-Fi is supplied for free to all rooms. Reception includes a tour desk and currency exchange, plus there is a fitness centre on site.

The in-house restaurant serves breakfast through to dinner with an array of local and international cuisine. A lobby bar allows guests to enjoy a relaxing drink in-house at this property.

People’s Square subway station is just two minutes walk from the Charms Hotel Shanghai, providing superb transport links to the rest of the city. The Bund and Yu Garden are both within fifteen minutes walking distance, whilst Shanghai Disneyland is a forty minute drive.


619 Jiujiang Lu, Shanghai, China
Telephone: +86(21)53594900 | Fax: +86(21)63526060 |

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Conference rooms
  • Free WiFi in lobby
  • Hotel bar
  • Non-smoking rooms
  • PC with internet
  • Pets allowed
  • Restaurant
  • Room service
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Cable TV
  • Desk
  • Free WiFi in rooms
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Massage
  • Steam room

Positive Reviews

Excellent location

Located minutes from People's Square, this hotel is in a very central location, close to many sights, shops and restaurants. Additionally there is a metro station within two minutes of the property and guests are pleased to be in such a convenient location.

Rooms have air-conditioning

The property features air-conditioning in every room and this is greatly appreciated by dozens of guests. In a warm crowded city, guests enjoy being able to relax in the cool temperature of their room and rate this as an important aspect of this hotel.

No further issues reported

So far, no further recent positive opinion has been expressed by guests about this hotel.

Negative Reviews

Poor customer service

Staff of this hotel are frequently criticised for poor customer service skills and an unprofessional approach. Reviews state staff are not friendly and do not react positively to guest's queries and issues. Many guests also comment on language barriers with hotel staff not holding excellent English skills.

Smell of smoke throughout

Guests report that the hotel smells of smoke throughout even in rooms that are listed as non-smoking. Reviews also state guests to smoke in elevators and even staff smoking behind the reception desk.

Old and tired decor

The rooms of this property are regularly labelled as out of date and showing many signs of disrepair. Bathrooms are subject to particular criticism with broken and worn fittings regularly reported. Guests feel the hotel in general is in a great need of a refit and this is apparent in the communal areas and facilities as well.

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Rating Overview

Rating trivago Rating Index ® based on 5230 reviews across the web
7.4 /10
  • Zhuna
    8.0 /10
    6.0 /10
  • Other Sources
    7.2 /10
7.4 out of 10 based on 5230 reviews