The Palm at Playa

Calle 8 entre Avenida 5 y 10Playa del Carmen77710Mexico
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About The Palm at Playa

The Palm at Playa is an attractive four star property in the heart of Playa del Carmen, Mexico. The hotel’s many excellent amenities and central location recommend themselves. Young people over the age of 14 are welcome here.

There are 69 stylish rooms which includes lofts and suites. Rooms feature contemporary decor, flat screen TV and air conditioning. Guests enjoy complimentary Wi-Fi.

There is a rooftop pool with lovely views, beach umbrellas and all day casual dining.  There is a gym and spa inspired by holistic Mayan traditions. 24 hour business centre and airport shuttle facilities are other hotel features.

The Palm at Playa hotel has its own rooftop restaurant and swim up bar.

The Coco Bongo is a short walk from the hotel. Playa del Carmen Maritime Terminal and Central Square are also close by. Xcaret Eco Theme Park is a short drive from the hotel.


Calle 8 entre Avenida 5 y 10, Playa del Carmen, 77710, Mexico
Telephone: +52 9842410191 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Car park
  • Concierge
  • Deck chairs / Sun loungers
  • Free WiFi in lobby
  • Hotel bar
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parasols
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with shower
  • Cosmetic mirror
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • WiFi in rooms

Wellness / Spa

  • Body treatments
  • Massage
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / corridors

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Superb location

The Palm at Playa is ideally located for the attractions of downtown such as the clubs, party spots, restaurants and shopping areas. The hotel is also close to the beach and has lovely views from the rooftop restaurant and pool.

Lovely rooms and pool

The hotel rooms are attractive and comfortable. The main attraction of the hotel appears to be the rooftop pool with Jacuzzi, which is very clean, attractive and has a lovely setting with beautiful views. The hotel restaurant and swim up bar are also located at the roof top where guests can enjoy light, casual meals all day.

Friendly service and great atmosphere

The hotel only permits young adults and guests over the age of 14. As such it has a fun vibe, and an enjoyable atmosphere that the friendly and helpful staff has helped create.

Negative Reviews

Not for families

Guests pointed out that the hotel policy meant that it is not suitable for families with young kids. Also guests expecting to swim at the roof top pool of The Palm at Playa were disappointed. The pool is not really for swimming and was deemed too small for this by some guests.


Since the hotel has a party atmosphere the music can get loud and can carry on till late into the night. Some guests also felt that the rooms lacked adequate sound proofing.


Some guests thought that the hotel was on the expensive side and not very good value for money. In particular, the cocktails and other alcoholic beverages and hotel arranged airport transfers were thought to be expensive.

Rating Overview

Rating trivago Rating Index ® based on 1407 reviews across the web
8.7 /10
  • Expedia
    8.8 /10
    8.9 /10
    8.9 /10
    10 /10
  • Other Sources
    8.0 /10
8.7 out of 10 based on 1407 reviews