Platinum Yucatan Princess

Prolongacion 5ta Avenida,Mz 20 Lote 006Playa del Carmen77710Mexico
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About Platinum Yucatan Princess

Situated right on the Caribbean coast the Platinum Yucatan Princess All Sites Hotel offers guests the very highest level of luxury with sea views that go on forever.

All the rooms are spacious suites with separate seating areas. They are tastefully modern, and feature air conditioning, minibars, flat screen TV’s with satellite channels, tea/coffee stations, iPod docks, in-room safes, work desks and private balconies.

There are numerous pool terraces to relax on, as well as the unique Casa Club, an area set among virgin Caribbean vegetation. There is also an extensive spa area with sauna, steam room, Jacuzzi and a whole range of treatments available.

There are five all-inclusive restaurants serving cuisines from Italian to Japanese in exquisite surroundings, and a more exclusive a la carte restaurant as well. There are also a number of bars, from the informal pool bar to the more sophisticated options inside.

Cancun Airport is 31 miles to the north.


Prolongacion 5ta Avenida,Mz 20 Lote 006, Playa del Carmen, 77710, Mexico
Telephone: +52 9841486600 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Nightclub
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parasols
  • PC with internet
  • Pets allowed
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Turkish bath / Hammam
  • Whirlpool / Hot tub

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Terrific décor and design elements

The general design and ambiance of the resort seems to be what most impressed guests about the resort hotel. They described it as very chic and modern, and it left them in no doubt that they were in a top resort that had put a lot of thought into every little detail.

Extensive facilities

Guests mentioned that there was actually an enormous amount to do just on the property itself, let alone in the surrounding areas. Those who were unfamiliar with the local area, and with travel to Mexico in general, were relieved that they didn't feel forced to make excursions outside the resort.

Friendly and helpful staff

Guests couldn't say enough good things about the staff, describing the as friendly and always willing to help them out with a request for information or service.

Negative Reviews

Resort is a bit remote

While guests certainly did appreciate all the facilities available at the resort, some also wanted to go offsite and see a bit more of Playa del Carman. Unfortunately the resort was some way from the centre of the city, and required a bit of a taxi ride to get into.

Beach is a bit rocky

A number of guests thought the beach in front of the resort was not very good at all. It was described as being very rocky, and not at all like the sort of tropical dream beach of their fantasies.

Food often disappointing

This was by no means a unanimous feeling. Guests seemed to have very strong opinions concerning the food, either really loving it, or stating that it was sub-standard. The balance of opinion is difficult to gauge, but potential visitors should know that there were a significant number of people quite dissatisfied with the food.

Rating Overview

Rating trivago Rating Index ® based on 9194 reviews across the web
9 /10
    10 /10
  • Expedia
    8.2 /10
    8.3 /10
    8.0 /10
  • Other Sources
    8.5 /10
9 out of 10 based on 9194 reviews