One Playa Del Carmen

25 Avenida NortPlaya del Carmen77710Mexico
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About One Playa Del Carmen

Set in a functional building, One Playa Del Carmen is a six minute walk from the famous fifth avenue and an eight minute walk from the beach area. The hotel offers guests coffee makers in the rooms and guest laundry facilities.

The simple and bright rooms come with cable TV, work desks and complimentary Wi-Fi. Rooms have private bathrooms with showers. Some rooms add balconies and/or air conditioning.

Amenities include a business centre, indoor parking for a fee and a terrace area with seating. There's also a daily housekeeping service and fax/photocopying services.

A breakfast buffet is served in the casual dining area and it is included in the price. There are also snack and drink vending machines.

One Playa Del Carmen is one kilometre from the Cozumel ferry stop, ten kilometres from Xcaret amusement park and 64 kilometres from Tulum.


25 Avenida Nort, Playa del Carmen, 77710, Mexico
Telephone: +52 9848773060 | Fax: +52 9848794220 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Conference rooms
  • Free WiFi in lobby
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Restaurant
  • Terrace
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible paths / corridors
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 13:00

Positive Reviews

Good Location

Guests enjoyed the relatively central location in town as they were able to walk to the ADO bus station, the famous 5th Avenue and the beach area. Guests were also close to the grocery stores and other eateries.

Friendly Staff

The staff were found to be kind and friendly by guests. They were happy to have people who were warm and accommodated guests as best as possible. They were attentive and courteous to guests and helped with tour information and luggage storage.

Clean Hotel

Guests enjoyed that the hotel and the rooms were kept in top shape by the housekeeping staff. They found the accommodations and the hotel itself to be very clean. Guests were happy with staying in a nice hotel.

Negative Reviews

Poor Air Conditioning

The air conditioning was found to be too loud and inefficient for guests. They did not feel it did a good job of cooling the rooms, which were enclosed and humid. In the humidity, guests wanted a more efficient cooling system.

Different Prices

Guests were disappointed to find that the price they reserved in booking sites was increased and not the same once they were at the reception. They found this to be deceiving as this should not be the way online bookings are handled.

Noisy Rooms

Guests found that the rooms and corridor areas were loud and that the noise would not be blocked once inside their own rooms. They could hear noise coming from next door rooms and in the corridors.

Rating Overview

Rating trivago Rating Index ® based on 1415 reviews across the web
8.3 /10
    10 /10
  • Other Sources
    8.4 /10
8.3 out of 10 based on 1415 reviews