Ocean Maya Royale

Carretera Federal Chetumal, km 299Playa del Carmen77710Mexico
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About Ocean Maya Royale

Ocean Maya Royale is a five-star all-inclusive adults-only hotel featuring direct access to a private beach, three outdoor pools, a garden and onsite shopping areas. The hotel is two miles from El Camaleon Golf Club.

Each of the 320 rooms is air conditioned, climate controlled and features a furnished balcony, an in-room safe, a minibar, a coffee/tea maker and a satellite LCD TV. Room service and daily housekeeping are vailable.

Ocean Maya Royale features a twenty-four hour front desk, a tennis court, a steam room, laundry facilities and onsite spa services.

La Hacienda specializes in international cuisine and serves breakfast, lunch, and dinner. For Mexican cuisine guests can visit El Charro which serves lunch and dinner. Dinner can be enjoyed at La Dolce Vita, Blue Moon and Yookoso.

The hotel is just over two miles from Tres Rios Ecopark and nine miles from Coco Beach.

Contact

Carretera Federal Chetumal, km 299, Playa del Carmen, 77710, Mexico
Telephone: +52 9848734700 | Fax: +52 9848734701 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Doctor on site
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parasols
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Solarium
  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 12:00

Positive Reviews

Clean, comfortable and well maintained guestrooms

The hotel is very well maintained. The fittings and furnishings are well kept and the art blends in with the general decor in the hotel. The rooms are spacious and have windows that open. Bathrooms have excellent power showers and are satisfactorily roomy.

The food at the restaurant is very good

Guests are offered a delicious buffet breakfast which is extremely well prepared. There is a wide range of hot and cold dishes served and most guests were spoilt for picking because of the diversity of the dishes on offer.

Friendliness of staff is amazing

The customer service at the hotel is second to none. Not only will the staff make you feel right at home, they also go out of their way to answer queries and speedily solve any concerns a customer may have. The reception staff are especially gracious, ready to lend a hand and polite.

Negative Reviews

Long queue at the breakfast table

Breakfast is usually a very busy time at the hotel's onsite restaurant especially during the peak seasons. Queues can be quite long and a number of guests felt that the hotel was not well prepared for the surge of diners.

Public areas and pools can get crowded

During peak seasons some guests have complained that the hotel gets too busy and the pools and other public areas are swarming with too much activity.

The beaches are not very hygienic

Some guests felt that the beaches close to the hotel were rather dirty and littered. In some areas garbage could be seem strewn along the shoreline. At times the water could get a bit murky and unclean and this apparently got worse as the day progresses.

Rating Overview

Rating trivago Rating Index ® based on 2397 reviews across the web
8.2 /10
  • ebookers.ie
    9.3 /10
  • Other Sources
    7.8 /10
8.2 out of 10 based on 2397 reviews