Hotel Sandos Playacar

Paseo Xaman-Ha Manzana 1, Lote 1Playa del Carmen77710Mexico
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About Hotel Sandos Playacar

The Sandos Playacar Beach Resort offers all-inclusive accommodations beside the white sandy beaches of Playa del Carmen, Mexico. The resort features separate adult only and family-friendly areas.

Rooms feature a balcony or private terrace with ocean, pool, garden or jungle views. In-room amenities include air conditioning, cable TV and coffee maker. Some rooms feature a Jacuzzi and living area.

The resort houses three pools (including kids’ pool and adult only pool), luxury spa, fitness center, watersports center, two tennis courts and a nightclub.

Guests can choose from 12 restaurants, including à la carte and buffet options. Mexican, Italian, Oriental, French and Brazilian cuisine is all on the menu. The hotel also houses a number of bars.

The Sandos Playacar Beach Resort features a private beach. The resort is also conveniently located for those wishing to visit Playa del Carmen’s Fifth Avenue, Xcaret Park, or the Maya ruins at Tulum.


Paseo Xaman-Ha Manzana 1, Lote 1, Playa del Carmen, 77710, Mexico
Telephone: +52 9848774044 | Fax: +52 9848731169 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Free WiFi in lobby
  • Hotel safe
  • Lift
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • PC with internet
  • Pets allowed
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Fan
  • Hairdryer
  • Room safe
  • Satellite TV
  • Telephone
  • Television

Wellness / Spa

  • Beauty salon
  • Massage
  • Solarium
  • Turkish bath / Hammam
  • Whirlpool / Hot tub


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Separate adult and family zones a nice touch.

Past visitors to Sandos Playacar Beach Resort praise the separation of family-friendly and adult only zones within the resort. This division allows children and families to enjoy an exciting vacation whilst adults can lay back and rest in peaceful surroundings.

Resort location is beautiful.

Soft white sands and beautiful clear waters make for a stunning backdrop for vacationers staying in Playa del Carmen. The resort's location comes highly praised, not least because of its beautiful Caribbean views.

Plenty of activities available.

Many visitors compliment the variety of activities available within the resort. As well as offering a great place to sunbathe and unwind, visitors can also enjoy tennis, watersports, spa treatments, beach volleyball, water-based basketball, and much more.

Negative Reviews

Long wait for à la carte restaurants.

Some guests express displeasure when it comes to booking reservations for the resorts à la carte restaurants, citing long waits as their primary concern. Others have indicated that restaurants are often described as full despite plenty of empty tables being on display, with guests being directed to the hotel's buffet restaurants instead.

Refreshment needed for tired resort.

While many visitors to the Sandos Playacar Beach Resort enjoy their stay, others report that the resort is looking tired in places and could do with a little refreshment. Outdated décor, worn furnishings and poor air circulation make up some of the most common concerns.

Time share promotion can be too pushy.

A number of past guests have criticized the resort's approach to selling time share deals. Early morning telephone calls, conditional upgrade offers and pushy salespeople are some of the tactics employed to market these time shares.

Rating Overview

Rating trivago Rating Index ® based on 130 reviews across the web
8 /10
8 out of 10 based on 130 reviews