Hotel Riu Palace Mexico

Avenida Xaman-Ha, Manzana 3Playa del Carmen77710Mexico
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About Hotel Riu Palace Mexico

Hotel Hotel Riu Palace Mexico is a beach front, 24-hour all-inclusive resort near Playa del Carmen, Mexico.

The air-conditioned rooms offer ensuite, free toiletries, hair dryer, ceiling fan, minibar, tea and coffee making facilities, ironing set, flat-screen TV, free bottled water, in-room safe, work desk and daily housekeeping.

This 24-hour front desk hotel has three swimming pools, one adults-only pool with swim up bar, children's pool, sun loungers, parasols, kid’s club, hair salon, spa, steam room, hot tub, gym, billiards, chapel, concierge and nearby golf.

Six restaurants (Don Julian, La Dolce Vita, Krystal, La Bodega, Miyagi and Guacamole), four bars (Bar Cubano, Los Mariachis, Lounge 24, El Palera) and a pastry & ice cream bar (Capuchino) are ready to serve you.

Hotel Hotel Riu Palace Mexico is approximately three miles or less to Playacar Golf Club, Playa del Carmen Maritime Terminal, Yucatek Divers, Central Square and Nuestra Senora del Carmen Catholic Church.


Avenida Xaman-Ha, Manzana 3, Playa del Carmen, 77710, Mexico
Telephone: +52 9848774200 | Fax: +52 9848774200 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Lift
  • Nightclub
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parasols
  • PC with internet
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with bathtub
  • Bathroom with shower
  • Cosmetic mirror
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Solarium
  • Steam room
  • Whirlpool / Hot tub


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting
  • Kids' club
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Favourite with Families.

Most travellers did seem to enjoy the location, however, it seems to be a bigger hit with families. Whether it's the activities on the resort or excursions off-site, this location was enjoyed by parents and children alike.

Buffet and À La Carte Top-Notch.

Quite a few guests commented that not only was the food edible from the buffet, they actually enjoyed it. Others mentioned that the à la carte restaurants, which operate on reservations, offer some delicious and intriguing menu items.

Pools Are a Crowdpleaser.

There seems to be pools here for everyone - the kids, the family and even a getaway for mom and dad.

Negative Reviews

Bathrooms Offer No Piracy.

The bathroom is in open floor plan. That means if you're getting out of the shower or using the loo, everyone in the room can see you. For some couples who might share everything, this may not be an issue. But for those who don't, or those with families, you may find it problematic and a bit invasive according to some guests.

Pass on the Entertainment… If You Can.

Some visitors found entertainers around the pool area to be a bit pushy with audience participation. Some guests mentioned it comes across as unhip. Others commented that musicians seem to play music all night, which make it difficult to sleep.

Musty, Broken Rooms.

While most visitors didn't seem to have an issue with the rooms, some guests remarked that particular locations have a damp odour. Others mentioned that there were items that didn't work within the room such as the soap dispensers and the minifridge. For the most part, travellers did have any issues.

Rating Overview

Rating trivago Rating Index ® based on 2207 reviews across the web
9.1 /10
    8.8 /10
  • Other Sources
    9.1 /10
9.1 out of 10 based on 2207 reviews