Encanto Riviera

Calle 10 bis entre 20 y 25Playa del Carmen77710Mexico
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About Encanto Riviera

Encanto Riviera is a family-oriented, pet-friendly luxury condominium hotel in Play Del Carmen that features  a pool with ocean views and great location minutes from beaches and 5th Avenue.

Non-smoking, air-conditioned rooms feature en suite bathrooms with hairdryers and complimentary toiletries.  Cable television, electronic safe and either a balcony or terrace also included in every room and some rooms have full kitchens.

Services and amenities offered at this hotel include 24-hour reception, luggage storage, bicycle rental and laundry facilities.  Childcare services, complimentary Wi-Fi service and free parking are also offered.

A grill and picnic area is located near the pool area and a number of excellent restaurants line the main street in Playa Del Carmen.

Encanto Riviera is located close to Cozumel, Xplor Park, Coba, Tulum and Chichen Itza.  Golfing, sailing, diving, kayaking, windsurfing, horseback riding and fishing are just some of the activities guests can participate in around the area.


Calle 10 bis entre 20 y 25, Playa del Carmen, 77710, Mexico
Telephone: +52(984)1471103 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Car park
  • Deck chairs / Sun loungers
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • Pets allowed
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with shower
  • Cable TV
  • Fan
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Massage


  • Accessible parking

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Perfect Location Close to Everything

This hotel is situated in a perfect location that is close to everything.  Guests reported that a beautiful beach, grocery stores, restaurants, retail shops, night clubs, tourist attractions and the main street of the town are only a short walk away.

Luxurious Rooms with many Amenities

The guest rooms at this hotel are very large and stalked with more amenities than one would expect. Guests reported that the rooms are elegantly-decorated, everything is neat and tidy and the beds are comfortable.

Beautiful Pool with Nice Views

The hotel's swimming pool is located on the rooftop where it overlooks some spectacular views of the surrounding area. There are plenty of lounge chairs and the pool itself is spacious and relaxing.

Negative Reviews

Unaccommodating and Uncaring Staff

Guests reported that staff members don't seem to care about guests or any issues that arise with them. There is often no one around to answer questions or to assist with anything, they are unhelpful when things go wrong and offer no apologies or compensat

There's a lot of Noise Around the Hotel

There are a lot of parties at this hotel and guests reported that these parties tend to get loud with drunken, yelling partiers coming and going at all hours. There is a lot of noise coming from traffic on the road outside and the nearby bus station.

Rating Overview

Rating trivago Rating Index ® based on 260 reviews across the web
8.3 /10
  • Expedia
    8.2 /10
  • Hotels.com
    8.5 /10
  • Other Sources
    8.3 /10
8.3 out of 10 based on 260 reviews