Sheraton Memphis Downtown Hotel

250 North Main StreetMemphis38103USA
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About Sheraton Memphis Downtown Hotel

Sheraton Memphis Downtown Hotel is a riverfront property situated in downtown Memphis that features an indoor pool, a restaurant and a bar.

Non-smoking rooms feature coffee and tea facilities, air conditioning, turndown service, a flat-screen television with cable channels and a refrigerator.

Services and amenities offered at the hotel include a fitness center, a sun terrace, 24-hour front desk, complimentary Wi-Fi, valet parking, currency exchange, free newspapers, laundry facilities and luggage storage.

Crossroads Tavern & Grill features American Southern dishes and serves breakfast and dinner.  A variety of cocktails and wines are available at the bar.

Sheraton Memphis Downtown Hotel is located close to Memphis Cook Convention Center, The Pyramid Arena and Orpheum Theatre.  Golfing and hiking are also available nearby.

Contact

250 North Main Street, Memphis, TN, 38103, USA
Telephone: +1(901)5277300 | Fax: +1(901)2143711 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Lift
  • Non-smoking rooms
  • PC with internet
  • Restaurant
  • Room service
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • Television

Wellness / Spa

  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 16:00

Positive Reviews

Perfectly-Located in Quiet but Central Area

Sheraton Memphis Downtown Hotel is located in a quiet, safe area that seems removes from the busier parts of town but is actually very easily-accessible to everything. A few blocks away is the downtown area where there are restaurants, shops and many attractions and a trolley is located right across the street. The area is perfect for families or anyone looking for a peaceful getaway that is close to everything they want to see and do.

Spacious Rooms with Nice Views

The guest rooms at this hotel are quite spacious with lots of room to move around and store personal belongings. Guests also reported a high degree of cleanliness, comfortable beds, luxurious bathrooms, soundproof walls and great views. .

Plenty of Items to Choose From at Breakfast

Breakfast each morning is plentiful with lots of healthy, filling and delicious items to choose from. Also reported was large portions and a beautiful breakfast room with lovely views.

Negative Reviews

Unfriendly and Unprofessional Staff

Guests reported that the staff at Sheraton Memphis Downtown Hotel don't seem to like their jobs very much and this reflects in their unfriendly and unprofessional interactions with guests. Also reported was staff who make it seem like guests are inconveniencing them they make requests, issues that go unresolved because staff keep passing them off to other staff members, cleaning staff who try to enter rooms when the "do not disturb" sign is on the doorknob and a lack of apologies when things go wrong. .

It Takes a Long Time to Get Checked-in

This hotel seems to be very disorganized when it comes to assigning rooms. Guests reported that the check-in process is very chaotic and there are very long waits to get check-in. Rooms are often not ready on time and some guests even reported being check into rooms that were already occupied. .

There is a Smell of Smoke Around the Hotel

Although the rooms are supposed to be smoke-free, guests reported that there is a strong smell of smoke all over the building including in the rooms. .

Rating Overview

Rating trivago Rating Index ® based on 1629 reviews across the web
7.7 /10
  • ebookers.ie
    5.0 /10
  • Other Sources
    7.7 /10
7.7 out of 10 based on 1629 reviews