Hostal El Pilar

Carretas, 13Madrid28012Spain
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About Hostal El Pilar

Hostal El Pilar is a family-run guesthouse featuring free Wi-Fi, a shared lounge and TV room, and 24-hour reception. The hotel is 50 metres from Puerta del Sol in the lively heart of Madrid.

Rooms at Hostal El Pilar are available in single, double or family and include private bathrooms, TVs, individual air conditioning and in-room safes.

Guests benefit from services such as daily housekeeping, a laundry room, wake-up calls and luggage storage. Additional features include a computer corner with internet access and an elevator.

Complimentary coffee is available for guests at all times, and there are vending machines offering drinks and snacks. The surrounding neighbourhood is home to a large number of dining venues and bars.

The hotel’s location puts the best of Madrid’s shopping, dining and nightlife within easy walking distance, while attractions are comfortably accessible either by foot or metro from Sol station.


Carretas, 13, Madrid, 28012, Spain
Telephone: +34(91)5312626 | Fax: +34(91)5327365 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Car park
  • Concierge
  • Free WiFi in lobby
  • Laundry service
  • Lift
  • Non-smoking rooms
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Central heating
  • Desk
  • Free WiFi in rooms
  • Internet
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Arrival / Departure

  • Check-in: 12:00
  • Check-out: 12:00

Positive Reviews

Outstanding location in city centre

The hotel is situated in the very heart of Madrid, only 50 metres from Puerta del Sol, which many previous guests highlight as its best feature - among several. Reviewers delighted in exploring on foot with little hassle and being able to rely on public transport whenever walking was not possible thanks to the numerous metro stations nearby.

24-hour reception a bonus

Many reviewers were particularly pleased with the fact that the hotel has 24-hour reception, which meant staff were available at all times of day to provide information and resolve any queries. The level of service here is also very well reviewed, further enhancing the benefit of the 24-hour front desk.

Clean rooms with all the necessities

The rooms at this hotel receive largely positive comments, with previous guests agreeing that the standard of cleanliness is high, that the furnishings and fittings included help support all of their needs and ensure maximum comfort, and that the modern design appeals to a broad range of tastes. Most would happily recommend the hotel to others.

Negative Reviews

Limited English among staff

According to reports it is not uncommon for staff at this hotel to speak only basic English, which meant some confusing moments for previous guests though those reviewers say the communication was still effective enough and staff did everything they could to help.

Lack of soundproofed walls

A small number of previous guests encountered difficultly with noise due to the thin walls between rooms, which reportedly means those in neighbouring rooms can be heard.

Rooms and bathrooms are small

Though the majority of previous guests were very happy with the accommodation, there are some complaints of the rooms and bathrooms being too small.

Rating Overview

Rating trivago Rating Index ® based on 1202 reviews across the web
8.3 /10
  • hostelbookers
    9.0 /10
    8.0 /10
  • Other Sources
    8.3 /10
8.3 out of 10 based on 1202 reviews