Hotel The Klagan Regency

Jalan Sulaman HighwayKota Kinabalu88450Malaysia
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About Hotel The Klagan Regency

Directly connected to Kota Kinabalu’s vibrant 1Borneo Hypermall, Hotel The Klagan Regency boasts rooftop outdoor swimming pools and modern fitness centre. The University of Malaysia Sabah is just a 16-minute walk from this 4-star hotel.

The air-conditioned rooms have tea & coffee making facilities, safe, flat screen TVs, and en-suite bathrooms with hairdryers. Upgraded accommodations offer floor-to-ceiling windows, living & dining areas, and mini sauna rooms.

Hotel The Klagan Regency features meeting & conference rooms with state-of-the-art audiovisual equipment, business centre, and rooftop terrace. High-speed Wi-Fi access is provided all throughout for free.

Libaran Café is an open kitchen restaurant that serves Malaysian and international cuisine. Kolapis Bar & Lounge features live jazz piano performances and provides refreshing drinks and snacks. Room service is also offered for the guests’ comfort.

From this property, the Tun Mustapha Tower and Borneo Marine Research Institute are 2.2 miles away. Kota Kinabalu International Airport is within 25-minute drive away.

Contact

Jalan Sulaman Highway, Kota Kinabalu, 88450, Malaysia
Telephone: +60(88)529888 | Fax: +60(88)529889 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting
  • Kids' club

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Direct access to 1Borneo Shopping Mall

There is a shopping mall located in the lower floor of the building. Guests expressed their delight for this convenience, especially those who are staying with their families. They said that everything they needed is available at the shopping mall.

Excellent gastronomic experience is ensured!

Aside from the top-quality foods served during breakfast, guests also pointed out the efficiency of the staff members assigned at the breakfast area. Moreover, guests who are vegetarians were also happy because the servers made sure they too had a decent breakfast.

Exceptional maintenance staff

Whatever the complaints about the appliances in the rooms, previous guests are assured that the maintenance personnel can get the job done right the first time. The maintenance department responded fast to the complaints of the guests, especially those that concerns air conditioning issues.

Negative Reviews

Housekeeping lapses can happen

According to previous guests, the rooms are a bit old and in need of refurbishment. There are a wide variety of complaints, most of them about the dust, the smell, and the dated furniture inside their quarters. Guests also said that housekeeping should be done every day to make sure the rooms are in tip-top condition.

Inefficient front desk service

Many guests weren't impressed with the front desk services. They reported that the check-in & checkout process were slow, and that the receptionists always forgot to give them towels and other basic necessities which the guests will request from them later.

Small parking space

The hotel has a very small parking space allotted for the guests. Thus, they had to use the parking space provided by the mall management which was quite expensive for an overnight parking.

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Rating Overview

Rating trivago Rating Index ® based on 557 reviews across the web
7.3 /10
  • Other Sources
    7.3 /10
7.3 out of 10 based on 557 reviews