Crowne Plaza Indianapolis-Dwtn-Union Stn

123 West Louisiana St.Indianapolis46225USA
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About Crowne Plaza Indianapolis-Dwtn-Union Stn


123 West Louisiana St., Indianapolis, IN, 46225, USA
Telephone: +1(317)6312221 | Fax: +1(317)2367474 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Conference rooms
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Nightclub
  • Non-smoking rooms
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Towels at the pool / beach
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television

Wellness / Spa

  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / corridors
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 16:00

Positive Reviews

Great Location For Railroad Enthusiasts

Guests remark that they loved the railroad themed décor and advise if trains are you thing, be sure to request on the 26 rooms situated in antique railroad cars. Guests describe the rooms as clean and comfortable with all the amenities required for an enjoyable stay. Suites, limited mobility and family rooms are available. Suites provide separate a separate lounge area with sofa bed and a mini fridge.

Happy, Helpful Service Staff

Guests report that the friendly, happy and helpful staff added to their enjoyment of the hotel complex, noting that the staff is quick to offer useful tourist information and driving direction. The staff is described as attentive and accommodating.

Love The Location

Guests comment that the property, listed in the National Register of Historic Places, is situated in the heart of downtown Indianapolis in the old Union Railroad Station. The family-friendly property is within easy walking distance of the Indianapolis Zoo, White River Gardens, NCAA Hall of Champions and the Children's Museum.

Negative Reviews

Distant And Distracted Front Desk Staff

Guests comment the the service staff at the hotel seemed distant and distracted during busy check-in times and suggest that additional personnel on the desk during times when groups or tours are checking in would speed up the process for everyone.

No Outside Windows

Guests staying in room overlooking the lobby have complained that their room did not have any outside windows and that lacking access to an outdoor view created feelings of claustrophobia.

A Bit Worn

Some guests remark they loved the railroad themed decor but that some of the hotel features such as the skylights and carpeting showed evidence of time and wear and suggest a refurbishing of the property is past due.

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Rating Overview

Rating trivago Rating Index ® based on 3946 reviews across the web
8.5 /10
  • Crowne Plaza
    8.7 /10
  • Expedia
    8.4 /10
    8.6 /10
    6.0 /10
  • Other Sources
    8.2 /10
8.5 out of 10 based on 3946 reviews