The New Yorker A Wyndham Hotel

This hotel is celebrated for its Art Deco style and historical significance, offering a unique stay that transports guests back in time. Its prime location is consistently highlighted as a major advantage, placing visitors at the heart of the city's vibrant energy. While many appreciate the hotel's charm, some find its age translates to a dated appearance. The comfortable beds are a recurring positive, ensuring a restful night for most. This hotel is particularly well-suited for sightseers and concert-goers due to its proximity to major attractions and venues. Business travelers also find it convenient, as do families and couples looking for a central base. To enhance your stay, it is advisable to inquire about potential additional fees upon booking and to fully utilize the excellent public transportation access right outside the hotel's doors.

Facilities & Amenities
Many guests express disappointment regarding the absence of mini-fridges and coffee makers in the rooms, noting these are standard amenities in most hotels. While Wi-Fi is available, some reviews indicate issues with connectivity or unexpected charges for its use, often bundled into a mandatory fee. The hotel features a well-equipped gym and a business center, though these are frequently cited as components of the additional fees guests are required to pay, regardless of use. The grand lobby is widely admired for its impressive Art Deco design, creating a striking first impression. Feedback on the elevators is mixed, with some finding them efficient and others experiencing delays or noise. A point of contention for many is the luggage storage fee, which guests find surprising and inconvenient, especially when needing to store bags before check-in or after check-out.

Cleanliness & Room Comfort
A common observation among guests is the room size, which is frequently described as small, tiny, or cramped, a typical characteristic for accommodations in this city. Despite the compact dimensions, the bed comfort generally receives high praise, with many guests reporting a restful sleep. However, noise levels are a significant concern, stemming from thin walls, street sounds, neighboring guests, loud air conditioning/heating units, and even plumbing or elevator noises. The bathroom condition is a frequent source of complaint, often described as outdated, small, lacking counter space, and exhibiting issues like peeling paint, rusty fixtures, and inconsistent water pressure or temperature. While general cleanliness is mixed, some guests noted visible dust, stained carpets, or a musty smell, indicating areas in need of attention. The overall room decor is often perceived as dated or worn, and drafty windows are occasionally mentioned.

Dining & Food Quality
The Tick Tock Diner, located within the hotel, is consistently highlighted as a major convenience, praised for its 24-hour service, good food, and excellent breakfast options. Many guests found it to be a reliable and satisfying choice for meals. The hotel also hosts Trattoria Bianca, an Italian restaurant, which receives positive mentions for its cuisine, though some guests found it to be on the pricier side. A bar is available on-site, providing a place for guests to unwind, and a Starbucks in the lobby offers quick coffee and snack options. While breakfast is popular at the diner, it is generally not included in the room rate, leading some guests to seek external options.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, providing unparalleled access to many of the city's key attractions. It is ideally situated directly across from Penn Station and Madison Square Garden, making it exceptionally convenient for transportation and events. Guests appreciate being within easy walking distance of Times Square, the Empire State Building, and various subway lines that offer quick access to all parts of the city. Other nearby attractions include Macy's, Hudson Yards, and Broadway theaters. While parking is available, it is noted as being expensive and often off-site, requiring guests to navigate a separate process. Perceptions of the surrounding area are mixed, with some finding it safe and bustling, while others describe it as somewhat congested.

Staff & Service
Feedback on staff friendliness and helpfulness is varied; many guests commend the team for being polite, professional, and accommodating, while others report experiences with unhelpful, abrupt, or dismissive attitudes. The check-in/out process also receives mixed reviews, with some finding it quick and efficient, and others encountering long waits or issues with early check-in fees. Housekeeping service is generally available daily, though some guests noted inconsistencies in thoroughness or found staff to be noisy during cleaning times. The presence of security personnel, particularly those checking key cards at the elevators, is widely appreciated, contributing to a sense of safety. A recurring issue reported by many guests is the unreliability of key cards, which frequently demagnetize or stop working, necessitating multiple trips to the front desk. Problem resolution varies, with some issues being promptly addressed while others persist throughout the stay.

Additional Information
A significant point of dissatisfaction for many guests is the mandatory resort/facility fees, which are often unexpected, perceived as high, and charged for amenities that guests may not use. These fees are non-negotiable and add a substantial amount to the final bill. Similarly, the security deposit required upon check-in is a common source of frustration, with numerous reports of delays or difficulties in receiving refunds after check-out. The luggage storage fee of $5 per item, even for hotel guests, is widely criticized as an unnecessary and inconvenient charge. Guests should also be aware of potential late check-out and early check-in fees. Some reviews mention an unusual re-entry policy requiring guests to show their key card to security for access, even after initial entry. Additionally, some guests reported issues with duvet/blanket issues, such as blankets being delivered in garbage bags or lacking proper covers.