Ten Square Hotel

This hotel offers a luxurious and comfortable urban experience, with its signature feature being its prime central location directly opposite City Hall, making it an ideal base for exploring the city. Guests consistently highlight the spacious rooms, exceptional cleanliness, and the friendly, attentive staff as standout qualities. It is particularly well-suited for sightseers and couples seeking a convenient and comfortable stay, while families appreciate the availability of large family rooms and thoughtful touches like hot chocolate. To enhance your visit, consider requesting a room on a higher floor to potentially enjoy city views, and be aware that some rooms may experience noise from nearby entertainment venues, especially on weekends.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience and comfort. While some guests noted the absence of a dedicated fitness center, others appreciated the available gym options. Free Wi-Fi is consistently available, ensuring guests can stay connected. Many rooms are equipped with a fridge and tea/coffee making facilities, adding to the in-room convenience. The hotel features multiple bar areas, including the sophisticated Loft Bar on a higher floor, though it is often closed during weekdays, and the more lively Doffers bar. For those traveling by car, a secure car park is available, though it is located a short distance from the hotel, which is typical for an inner-city property.

Cleanliness & Room Comfort
Guests frequently praise the hotel's commitment to cleanliness, describing rooms as spotlessly clean and well-maintained. The beds are consistently noted as very comfortable, often featuring high-quality linens and pillows that ensure a restful night's sleep. Many rooms are described as spacious, offering ample room for relaxation, and the bathrooms are often highlighted for their size and excellent showers with strong water pressure. In-room amenities typically include free toiletries, a smart TV, and a safe. However, some guests experienced issues with rooms being too warm due to heating difficulties, and a recurring concern is noise from street activity, internal functions, or nearby bars, which can impact sleep quality. Some rooms also feature frosted windows, limiting natural light and views.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. Most guests commend the breakfast, describing it as delicious, plentiful, and offering good choices, with many appreciating the cooked-to-order hot items. The restaurant, Jospers, is frequently praised for its amazing food, particularly the steaks, and its vibrant atmosphere. Room service is also highly regarded, with guests noting the quality and value of dishes like the burger and sticky toffee pudding. However, some guests found the breakfast buffet's variety to be limited, with few options for cereals, pastries, or fresh fruit, and some cooked items like bacon were occasionally underdone. A few guests also felt the overall food quality could be improved, describing it as bland or not appetizing.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly opposite City Hall and within easy walking distance of numerous shops, restaurants, and bars. It serves as an excellent starting point for sightseeing and tour buses, and its proximity to the train station and bus station makes it highly convenient for public transport access, including the Glider service. Guests appreciate being able to explore the city center entirely on foot. While the hotel does not have on-site parking, a secure car park is available a short walk away, and the hotel often provides discounts for guests, making it a viable option for those traveling with vehicles.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the warm welcome at check-in, the efficiency of the reception team, and their willingness to accommodate requests such as early check-in or late check-out. The housekeeping staff are commended for maintaining high standards of cleanliness, and the restaurant and bar staff are noted for their attentive and efficient service. Many reviews emphasize the staff's genuine desire to ensure a pleasant stay, providing assistance with taxis, luggage storage, and local recommendations. While isolated incidents of perceived unfriendliness or lack of communication occurred, the overwhelming sentiment is one of exceptional service.

Additional Information
Guests should be aware that some rooms may have frosted windows or no view, which can impact the overall ambiance. The hotel is a popular venue for events and functions, and guests staying in rooms directly above these areas, particularly on lower floors, may experience significant noise until late hours, even on weekdays. While the hotel aims to provide a comfortable experience, some guests have reported issues with gift vouchers not being redeemable for certain deals. The hotel is generally family-friendly, offering spacious family rooms and amenities like hot chocolate for children. It is also a popular choice for returning visitors, indicating a strong level of guest satisfaction.