Hotel LIVVO Volcán Lanzarote

The hotel is celebrated for its unique architecture, designed to resemble a charming Canarian village with a distinctive chapel entrance and a striking volcano-themed reception area, offering a truly memorable first impression. This tranquil setting makes it an ideal retreat for couples seeking a peaceful getaway and relaxation-seekers looking to unwind. Families also find it suitable due to its spacious accommodations and various pools. Guests consistently praise the hotel's beautiful design, the attentive staff, and its prime location. To enhance your stay, consider exploring the highly recommended Club Volcan upgrade for exclusive amenities, and be aware that some areas are undergoing renovations to further improve the property.

Facilities & Amenities
The hotel features multiple swimming pools, including several heated pools that are particularly appreciated, though some guests note the main pool can be quite cool. The exclusive Club Volcan area offers a dedicated heated saltwater pool with a swim-up bar and two jacuzzis, providing a more private and serene experience. While there is a spa offering massages and treatments, some guests found its hours limited or privacy lacking, and parts of the thermal suite were occasionally out of order. The fitness center is available, but some reviewers felt it was not adequately equipped. Guests also have access to free Wi-Fi, though its consistency can vary, and convenient water filling areas are provided throughout the property.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, describing rooms and common areas as spotless and meticulously maintained. The spacious rooms are often likened to suites, featuring separate living areas and ample storage. Most guests find the beds comfortable, contributing to a restful stay, though a few mentioned issues with beds on wheels or firmness. Bathrooms are generally large, equipped with twin sinks and a separate toilet, and offer hot, strong showers with a good selection of toiletries and bathrobes. However, some rooms have showers over baths, which is not preferred by all, and minor issues like fissured bathtubs, defective toilets, or peeling paint were occasionally noted. While many rooms are quiet, some guests experienced noise from adjacent rooms or corridors due to soundproofing limitations.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its excellent variety and quality, offering a vast selection of hot and cold dishes, fresh fruits, pastries, and even Cava. However, some guests noted that cooked food could be lukewarm and natural juice options were limited. The dinner buffet features daily changing themes, with mixed feedback on quality; some guests found it very good with ample choices, while others described it as bland, repetitive, or not consistently hot, particularly for a five-star establishment. The hotel's advertised à la carte restaurants are frequently closed, leaving the buffet as the primary dining option. The pool cafe and snack bar offer limited menus, and some guests found the food only warm. Drinks, including water, are noted as being expensive.

Location & Accessibility
The hotel boasts an excellent location directly adjacent to Marina Rubicon, providing immediate access to a vibrant area filled with numerous shops, restaurants, and bars. Guests appreciate the convenience of being able to step out and explore the marina's offerings. It is also within easy walking distance to Playa Blanca and its beaches, with the nearest beach about a 10-15 minute stroll away and the town center accessible within 20-30 minutes via a pleasant coastal path. Free parking is available, both underground and on the street, which is a significant convenience for those with rental cars. However, the hotel's unique design, featuring many steps and slopes, may pose challenges for guests with mobility issues or those using wheelchairs.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their professional and welcoming demeanor as a key reason for repeat visits. The check-in process is generally described as quick and efficient, though a few guests reported initial less-than-warm interactions at reception. Housekeeping is noted for its excellent standards, ensuring rooms are kept spotless and well-maintained. Guests appreciate the attentive service provided by restaurant staff, who are often commended for their willingness to assist with dietary needs and special requests. While overall service is highly regarded, some guests felt that proactivity, such as poolside drink service, could be improved.

Additional Information
The hotel's unique architecture, designed to evoke a traditional village with a chapel entrance and a volcano theme, is a standout feature that guests find captivating. There are ongoing renovations to the main pool and some rooms, which, while causing some minor noise and dust, are seen as necessary improvements. The adults-only Club Volcan upgrade is highly recommended, offering exclusive access to a private pool, Balinese beds, a separate breakfast area, afternoon tea, and an evening open bar with premium spirits. The hotel provides a range of daytime activities such as yoga, Pilates, and art classes, along with evening entertainment, though some guests found the latter to be limited or lacking atmosphere. A significant point of contention for many guests is the hotel's recent policy regarding resident cats, with strong negative feedback about restricted access for volunteers who previously cared for them.