Resort Grand Park Royal Cancun (Cancun, Mexico)

Super-efficient and service orientated staff turn good trips into great ones. From genuine smiles at the front desk, to timely and attentive waiting staff, you'll find the personnel here an absolute delight to deal with. Charming waitresses circle the pool area to ensure your cocktail glass never runs dry! .

Countless guest comments attest to the supremely high standard of cleanliness maintained throughout the hotel. Bedrooms and bathrooms are spotless, and this ethos extends throughout the hotel's common areas. Bar and restaurant areas are immaculately kept as are the poolside and beach areas, including public restrooms. .

Without exception, guests are delighted by the beauty of and proximity to the beach-with soft white sands just moments from the door! Travelers love the beach bar with its host of activities, while others have been blessed enough to witness turtle eggs hatching right in front of them! .

According to some guest comments, the time you arrive for breakfast can have a huge bearing on your experience. Long lines for the buffet table at busy periods have meant waits in excess of 30 minutes for some, while others complain that items are not replenished as often as they might be. .

While the staff here are perpetually praised, certain sales team tactics leave a sour taste for some. Room upgrades and free excursions promised to those willing to listen to timeshare presentations haven't always been forthcoming, while pushy sales representatives operating a 'don't take no for an answer' policy can infuriate. .

While most guests have a memorable stay, reports suggest that some regular rooms could do with updating. The high standard of cleanliness isn't enough to prevent some from feeling disappointed with their room's outmoded décor and furnishings. Upgrades are often offered for a price, with mixed reviews as to their worth. .