Premier Inn Derby East hotel (Derby, United Kingdom)

Guests attending the Download Festival often choose this hotel as an alternative to on-site camping. Although the nightly rates increase during this weekend, guests are still appreciative of the effort that the staff go to during their stay.

You’ll enjoy a warm welcome at the Premier Inn Derby East. Guests describe the service here as unbeatable, with many commenting that the staff are friendly and approachable. You’ll find that the restaurant staff are equally amenable.

Rooms at this hotel offer comfortable surroundings that are ideal whether you’re staying overnight or longer. They’re kept spotlessly clean and include a thoughtful choice of amenities. Guests also often comment on how quiet the rooms are.

The vast majority of guests are impressed by the rooms but occasional concerns do arise. Some guests would have liked to have a phone and more storage space in the rooms while others complained that there were too few towels in the bathrooms.

While some guests managed to get in and out of the restaurant in a reasonable amount of time, others found they were kept waiting for up to two hours. This is clearly unacceptable for what many guests consider as a business hotel.

You probably shouldn't expect too much from the free Wi-Fi at this hotel. Some guests were barely able to send an email never mind download anything. Leave some wiggle room in your budget to pay for premium access which is much faster.