Children are kept busy and constantly entertained with the kids clubs and the staff who run the clubs have been praised by parents. There is also a babysitting service offered where staff will come to your room and stay there when you go out for the evening.
positive:
Happy birthday from the staff.
Staff are always very helpful and friendly and will go the extra mile to ensure that you have a pleasurable stay. There are impressive little touches such as wishing, and singing, happy birthday to guests and also impressive was giving a guest a complimentary bottle of wine due after a mistake has been made. Many members of staff are mentioned in reviews for their warm and personal service.
positive:
Fantastic facilities offered by the hotel.
The hotel has some great facilities which have been enjoyed, especially the spa and the gym. The resort’s golf courses are top class and you can hire bikes at the hotel to ride around the resort.
Negative Reviews
negative:
More variety of food could be offered.
Although the quality of the food is really good, there isn’t enough choice and there are no alternatives on the bar menu. It has been reported that there aren’t any vegetarian options either and the menu doesn’t represent good value for money.
negative:
Beds are not very comfortable.
The beds are too hard and you may struggle to enjoy a good night’s sleep, although others have mentioned that they were happy with the beds and found them to be comfortable.
negative:
Ant problems in the suite.
It has been reported in some reviews that there is a problem with ants with guests discovering them throughout their suite.
All amenities
Wellness / Spa
Beauty salon
Steam room
Sauna
Hot tub
Body treatments
Hammam
Hot stone massage
Property amenities
Entrance Hall/lobby
Lift
Gym
Parking
Terrace
Pets allowed
Hotel bar
Pool bar
Outdoor swimming pool
Indoor swimming pool
Conference rooms
Non-smoking rooms
Computer with Internet
Restaurant
24-hour reception
Sun umbrellas
Deck chairs
Towels at the pool
Laundry service
Spa
WiFi in public areas
Room service
24-hour room service
Organised activities
Doctor on site
Car hire
Concierge
Airport shuttle
Free WiFi in public areas
Pool
Luggage storage
Housekeeping
Free WiFi
Breakfast
Hand sanitizer provided
Temperature screening
Safe distance
Response protocol
New safety protocols
Cashless payment
For children
Childcare
Playground
Kids' club
Kids stay for free
Organised activities for kids
Accessibility
Wheelchair accessible
Accessible hotel
Accessible bathroom
Accessible parking
Room amenities
Balcony (upon inquiry)
Ironing board
Openable windows
Television
Central heating
Electric kettle
Air conditioning
Satellite TV
Sitting area
Safe
WiFi
Free WiFi (rooms)
Flatscreen TV
Sports facilities
Bike rental
Golf course
Fitness
Horse riding
Hiking trail
Table tennis
Theme / Type
Convention hotel
Suitable for
Gay-friendly
Arrival / Departure
Check in: 15:00
Check out: 12:00
Contact
Av. André Jordan , 8135-024 , Quinta do Lago , Portugal Telephone: +351 289000300 | Fax: +351 289000305 | Official Homepage