Hotel Troya Tenerife

The hotel offers a memorable stay, particularly highlighted by its adult-only infinity pool which provides a tranquil escape with stunning sea views. Guests also appreciate the heated main pool and the comprehensive spa facilities, offering various options for relaxation and rejuvenation. Its prime location directly opposite Troya beach and the lively promenade makes it an excellent choice for guests seeking both relaxation by the sea and easy access to local attractions. The friendly and attentive staff consistently contribute to a positive guest experience, ensuring a welcoming atmosphere. This hotel is well-suited for couples looking for a peaceful retreat with luxurious amenities, as well as sightseers who appreciate being at the heart of the action. While the vibrant nightlife nearby adds to the appeal for some, those sensitive to noise might consider requesting a room on a higher floor or facing away from the main entertainment strip to ensure a more restful night.

Facilities & Amenities
The hotel boasts a range of well-maintained facilities designed for guest enjoyment. The main pool area is spacious, offering ample sunbeds and hosting daily activities like water gymnastics. A significant highlight is the adult-only infinity pool located on the second floor, providing a serene environment with panoramic views and its own snack bar. For ultimate relaxation, the spa features a main pool with various jets, a jacuzzi, sauna, and Turkish bath, though some areas may have age restrictions. Guests also benefit from free Wi-Fi throughout the property, ensuring connectivity. The presence of modern, fast lifts adds to the overall convenience, making movement around the large hotel seamless. While some guests noted minor issues with specific amenities, the overall consensus points to a comprehensive and enjoyable selection of facilities.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and equipped with comfortable beds that ensure a restful sleep. Many rooms feature balconies, with some offering desirable sea views. The bathrooms are often described as modern and spacious, featuring good showers. In-room amenities typically include a coffee machine and kettle, providing convenience for hot beverages. However, some guests have noted that the fridge may be locked or incur an additional charge for use, and the safe also comes at an extra cost. While overall cleanliness is praised, a few isolated comments mention less thorough cleaning on occasion, such as overlooked floors or balconies. A recurring concern for some guests is the noise level, particularly from nearby nightlife, which can be audible even with windows closed, and occasionally from neighboring rooms due to thin walls.

Dining & Food Quality
The hotel's buffet restaurant offers a wide selection of dishes, with dinner often featuring themed nights that introduce variety. Breakfast is generally well-received, providing numerous options to start the day. However, feedback on the overall food quality is mixed; while some guests appreciate the choices, many describe the food as repetitive, lukewarm, or bland. There are frequent mentions of long queues at live cooking stations and slow replenishment of popular items. Guests also note that drinks, including water, are often not included with meals, requiring separate purchase. Some isolated concerns regarding hygiene in the dining area, such as dirty table covers or cutlery, have been raised. Despite these points, the dessert selection is often highlighted as varied and appealing.

Location & Accessibility
The hotel boasts an excellent central location, positioned directly opposite Troya beach and adjacent to a vibrant promenade, offering immediate access to the sand and sea. This prime spot places guests within easy walking distance of numerous shops, diverse restaurants, and the lively nightlife area, including Veronica's bars. The proximity to public transport, such as a nearby bus station, also facilitates convenient exploration of the wider area. While the central location is a major draw, guests should be aware that the surrounding nightlife can contribute to significant noise levels, especially during the evening and early morning hours. For those arriving by car, parking is available on-site, though it typically incurs an additional charge.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by the restaurant staff, who are often commended for their efficiency and pleasant demeanor. The reception team is also noted for their welcoming approach and willingness to assist with guest inquiries, contributing to a smooth check-in and overall positive experience. The animation team is appreciated for organizing various activities and entertainment, adding to the lively atmosphere. While the vast majority of reviews commend the staff's dedication to service, a few isolated comments mention instances of perceived rudeness or unresponsiveness, though these appear to be exceptions rather than the norm.

Additional Information
Guests should be aware of certain policies that may impact their stay. The use of the in-room safe typically incurs an additional charge, and pool towels often require a deposit, with some guests noting a small fee for daily changes. For those on all-inclusive packages, it's important to clarify what is covered, as some reviews indicate limitations on drinks and food access, particularly after checkout on departure day. The hotel offers varied evening entertainment, though its quality can be inconsistent. While the hotel generally maintains a high standard of cleanliness, some guests have reported isolated issues with pest control in specific areas. The hotel's proximity to lively areas means that noise from outside entertainment can be a factor for light sleepers.