The Westin New York at Times Square

The hotel offers a prime urban experience, distinguished by its unbeatable central location just steps from Times Square and Broadway theaters. This makes it an ideal choice for sightseers eager to explore iconic landmarks and theater-goers attending shows. Guests frequently highlight the hotel's generally spacious rooms—a notable advantage in New York City—and the exceptional comfort of its beds, ensuring a restful night's sleep. The staff consistently receives praise for their friendly and helpful demeanor, contributing positively to the overall guest experience. While the hotel provides efficient elevators, some guests note the absence of complimentary in-room refrigerators and microwaves, which can be an inconvenience. To enhance your stay, consider requesting a room on a higher floor to minimize city noise and enjoy better views, and explore the numerous dining options available just outside the hotel for breakfast.

Facilities & Amenities
Guests generally appreciate the hotel's well-maintained facilities, including a well-equipped fitness center that allows for workouts during their stay. The elevators are consistently noted for their efficiency and speed, minimizing wait times even in a large, busy hotel. The lobby area is described as impressive and modern, providing a vibrant atmosphere, though it can become quite crowded at peak times. The hotel also features a comfortable bar that serves as a pleasant spot for evening relaxation. While the hotel does not offer a swimming pool, the other amenities contribute to a convenient stay. Some guests mention the presence of a gift shop and readily available ice machines and vending machines, adding to the convenience for quick needs. However, some feedback indicates that the lobby lacks complimentary refreshments, and the presence of vacation club promotions can feel intrusive.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, though many guests find the rooms to be spacious for a New York City hotel. The beds are frequently praised for being exceptionally comfortable, often described as ensuring a good night's sleep. While many rooms offer great views, some guests report issues with noise levels, both from the bustling city outside (sirens, traffic) and from within the hotel (hallways, adjoining rooms, and occasional construction noise). Regarding cleanliness, some guests commend the daily room cleaning service, while others note concerns such as dusty surfaces, stained carpets, peeling wallpaper, and general signs of wear, suggesting rooms could benefit from updates. In-room amenities typically include a coffee maker, iron/ironing board, and a safe, but the frequent absence of a complimentary refrigerator or microwave is a common point of frustration. Bathrooms are generally functional, with some featuring spacious layouts and good water pressure, though others mention them appearing dated, having small sinks, or experiencing issues like slow drainage or lack of basic toiletries.

Dining & Food Quality
The hotel's dining options receive mixed reviews, with the Foundry kitchen/restaurant often highlighted for its delicious food and superb service, particularly for dinner and drinks. Guests have praised specific items like the tiramisu, and the bar is noted as a comfortable spot for evening refreshments. However, the breakfast experience garners more varied feedback; while some appreciate the variety and quality of the buffet, many find it to be quite expensive for the offerings, which sometimes include "egg product" rather than fresh eggs, and can lead to crowded conditions with long lines. Room service is available and generally efficient, with some guests appreciating calls to ensure satisfaction, though high delivery fees are a common complaint. Some guests opt to dine outside the hotel for breakfast due to perceived better value and variety. Lunch service is notably absent from the hotel's offerings.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous key attractions. It is situated just one block from Times Square and provides excellent proximity to Broadway theaters, making it ideal for show-goers. Guests also appreciate its convenient access to public transportation, with a subway station located right next to the hotel, offering direct connections to various parts of the city. Other nearby landmarks include Rockefeller Center, the Empire State Building, and Central Park, all within a reasonable walk. The surrounding area offers a wide array of restaurants, shopping options like Target and 7-Eleven, and casual dining. While the location is bustling, some guests note the convenience of being able to flag down taxis easily. Parking is available, though it is often described as expensive, with both valet and self-parking options. Some guests with mobility needs reported issues with broken automatic doors at the hotel entrance.

Staff & Service
The hotel staff generally receives high praise for their friendly, helpful, and accommodating demeanor, significantly enhancing the guest experience. Many guests commend the quick check-in process and the overall efficiency of the team. The doormen are frequently singled out for their exceptional service, going above and beyond to assist with luggage and provide a warm welcome, though a few isolated comments mention staff expecting or demanding tips. Housekeeping is noted for daily room cleaning, ensuring tidiness, but some reviews report inconsistencies, such as missed cleanings or failure to replenish amenities. While most interactions with the front desk are positive, some guests experienced unresponsiveness or a lack of empathy when addressing specific issues like billing discrepancies or room problems. The concierge service is appreciated for its knowledge and assistance with local attractions, though long queues and occasional unstaffed desks can be frustrating. Overall, the staff's commitment to service is a recurring positive theme.

Additional Information
A significant point of discussion among guests is the mandatory destination fee, which is often perceived as confusing and poor value. While this fee typically includes a daily food and beverage credit and access to certain local attractions, guests frequently report difficulties in redeeming these benefits, leading to long queues at the concierge desk and a sense of frustration. Many feel the credit does not adequately cover the high cost of hotel dining, and the process for accessing attraction tickets is inconvenient. Furthermore, the hotel does not provide a complimentary refrigerator or microwave in rooms, often charging an additional fee for their use, which is a common complaint. Some guests also experienced unexpected billing issues or charges upon checkout. There are recurring mentions of construction or renovation work causing noise disturbances, sometimes without prior notification. Additionally, guests should be aware that Wi-Fi is often not included in the room rate and may incur an extra charge.