The Gallivant Times Square

The hotel's most notable feature is its exceptional location, placing guests directly in the heart of Times Square, just steps away from Broadway shows and major attractions. This makes it an ideal choice for sightseers, theater-goers, and couples looking to immerse themselves in the city's vibrant energy, as well as solo travelers seeking convenience. Many guests appreciate the unparalleled accessibility for exploring Manhattan on foot or via the nearby subway system. While the hotel offers a prime spot, guests should be prepared for an older property with some maintenance challenges, particularly concerning the elevators and general room condition. Despite these issues, the staff often receives praise for their helpfulness and attentiveness. For a smoother experience, it is advisable to manage expectations regarding the hotel's age and be aware that some amenities may be limited. Consider requesting a room on a lower floor to mitigate potential elevator wait times, especially during peak hours.

Facilities & Amenities
The hotel's elevators are a frequent point of concern, with many guests reporting them to be slow, often with only one or two out of three functioning, leading to significant wait times, especially during busy periods. This sometimes necessitates guests taking the stairs, even from higher floors. Wi-Fi connectivity is another area of mixed feedback; while some found it adequate, many experienced slow speeds, spotty service, or complete unavailability in their rooms. Essential amenities like mini-fridges, kettles, and microwaves are generally not available in rooms. Guests also noted that ice machines and vending machines were frequently out of order or empty. Furthermore, the hotel does not offer a gym, and the in-room phone system is often reported as non-functional, making it difficult to contact the front desk.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied, with many rooms described as aged and in need of significant renovation. Common issues include worn furniture, peeling paint, scuffed walls, and visible holes. While some guests found their rooms clean, others reported concerns such as dust, stained linens, or the presence of pests like roaches or small insects. The beds are generally found to be comfortable by most, though some noted issues with sunken mattresses or protruding springs. Bathrooms are frequently described as small, with poor design leading to wet floors due to inadequate shower enclosures. Issues like mold, broken fixtures, and inconsistent hot water supply are also mentioned. Noise is a significant factor, with guests reporting considerable street noise, sirens, and disturbances from loud housekeeping staff or nearby nightclub noise. Additionally, AC and heating units are often reported as broken, inconsistent, or excessively noisy, and outlets can be limited or non-functional.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests within immediate proximity to Times Square, Broadway theaters, and a wide array of shopping and attractions. Its convenience to various subway stations makes navigating New York City effortless, providing easy access to other neighborhoods and landmarks. Guests appreciate being able to walk to many popular destinations, saving on transportation costs and time. While the area is vibrant and bustling, some guests noted the constant activity and noise that comes with such a prime spot. The hotel's position on a relatively quieter side street is appreciated for cab access. Information regarding specific parking facilities at the hotel is limited, though guests generally acknowledge parking in this area of New York is challenging and expensive.

Staff & Service
Feedback on staff and service is mixed, though many guests commend the housekeeping team for their thoroughness and friendliness, ensuring rooms are cleaned daily and fresh towels are provided. However, some guests reported instances of loud housekeeping staff in hallways. The front desk staff received varied comments; while some guests experienced friendly staff and attentive service, others found them to be dismissive, unhelpful, or slow during check-in and check-out processes. Issues with key card malfunctions were frequent, requiring multiple trips to the front desk. Maintenance response times were often slow, and reported issues were not always resolved. Guests should also be aware that a luggage storage fee is typically charged upon check-out, which some found unexpected.

Additional Information
Guests frequently mention unexpected additional fees, such as a destination fee or resort fee, which are often unclear in their purpose or what amenities they cover. Issues with security deposit refunds are a recurring concern, with many guests reporting delays or non-receipt of their funds, sometimes accompanied by unexplained extra charges. The hotel's communication system is problematic, with reports of phones in rooms not working and calls to the front desk going unanswered or being directed to voicemail. Concerns about room security and the safety of personal belongings have been raised, with some guests noting a lack of security cameras in hallways or issues with key card access tracking. The overall condition of the property suggests a significant need for renovation and maintenance, as many areas appear tired and run-down. Guests should be aware that despite hotel policies against smoking, some reported a noticeable smell of cannabis in common areas.