Guests generally praise staff for being friendly and helpful throughout the hotel, from reception to waiting and bar staff to cleaning staff. There are some complaints of staff in the bar and restaurant area lacking knowledge, but reviews regarding staff
Comfortable and clean rooms.
Rooms are largely described as comfortable, clean and well presented. Rooms are described as large and seem to contain everything that guests would need during a short stay.
Good value for money.
Guests comment that the hotel, restaurant and bar generally offer good value for money throughout. The accommodation is reasonable, budget accommodation, and food portion sizes seem to be ample.
Long waits for food during busy periods.
A number of guests comment on extremely long waits for food, particularly during busy periods. Some guests report staff assuring them that their food is on its way, only to have to wait great lengths of time yet again.
Poor quality food.
The food quality seems to be generally poor, particularly where guests are waiting a long period of time for their meals. Guests report cold food, undercooked meat and bland, tasteless food in general.
TVs and lights not working.
There are a few reviews complaining of things not working in bedrooms, such as TVs, bathroom lights, heating and cooling systems and other basic fixtures and fittings.