Hotel Riu Palace Meloneras

This hotel is celebrated for its impressive pool area featuring multiple pools, including stunning infinity options, and its direct access to the promenade, offering a truly relaxing escape. Guests consistently highlight the outstanding food quality and extensive variety available, alongside the immaculate cleanliness maintained throughout the property. The exceptional staff are frequently praised for their attentiveness and professionalism, contributing significantly to a tranquil and enjoyable stay. It is an ideal destination for adults and couples seeking a quiet retreat with a focus on high-quality dining and relaxation. While primarily catering to a more mature clientele, including older guests and those with mobility problems due to accessible features, some families also find it suitable. To enhance your experience, be aware of additional costs for in-room amenities and consider requesting a garden bungalow for potentially better climate control.

Facilities & Amenities
The hotel boasts an impressive array of five pools, including two infinity pools that offer breathtaking views, with some areas designated for adults seeking a quieter environment. Guests appreciate the ample supply of sun loungers with thick cushions, available in both sun and shade, though a common issue noted is the early morning reservation of beds with towels. A well-equipped fitness center is available, though some found the equipment to be dated and noted its limited operating hours until 7 PM. Adjacent to the gym, hot and cold jacuzzis provide a relaxing end to the day, also closing at 7 PM. The hotel offers free Wi-Fi throughout, ensuring guests remain connected. Additionally, the presence of numerous lifts and ramps makes the property highly accessible for guests with mobility problems.

Cleanliness & Room Comfort
Guests consistently commend the hotel's spotless cleanliness, with housekeeping maintaining an immaculate environment and even offering extra towel service. The rooms are generally described as spacious and well-maintained, featuring comfortable beds and high-quality linens that contribute to a restful sleep. Many rooms offer pleasant views, including partial or full sea vistas. The large bathrooms are a highlight, often equipped with two sinks and expansive walk-in showers. While most guests find the rooms quiet, some have noted minor noise issues. However, feedback on room comfort is mixed regarding air conditioning, with some reporting it to be insufficient in the main building, and a lack of heating requiring guests to request portable heaters. Some also found the pillows uncomfortable and the overall decor somewhat basic or dated for a five-star establishment.

Dining & Food Quality
The hotel receives widespread acclaim for its outstanding food quality and extensive variety offered at both breakfast and dinner buffets. Guests are impressed by the never-ending selection of meats, fish, vegetables, and salads, all cooked to perfection. The breakfast buffet is particularly praised for its wide array of options, including numerous juice types. Beyond the main dining area, a pool snack bar provides good quality options during the day. The hotel also features specialty restaurants, including Kristal and a Spanish restaurant, with the latter often highlighted for its quality and ambiance. While the buffet is highly rated, some guests noted that food temperature could occasionally be an issue. The attentive service from the dining staff consistently enhances the meal experience.

Location & Accessibility
The hotel boasts a prime location directly adjacent to the coast, offering immediate access to a scenic promenade. This allows guests to enjoy leisurely walks to nearby shops, bars, and restaurants. Its proximity to the Maspalomas beach and the iconic Lighthouse is also a significant advantage, placing guests within easy reach of key attractions. The area is generally described as quiet and relaxed, providing a peaceful alternative to more bustling tourist zones. While the hotel offers parking, some guests have noted that it can be limited and competitive, with staff also utilizing the available spaces. The hotel's design, with ample ramps and lifts, ensures excellent accessibility throughout the property.

Staff & Service
The hotel's staff consistently receives glowing reviews for being exceptionally friendly, helpful, and attentive across all departments. Guests frequently highlight their professionalism and genuine willingness to assist with any request, contributing significantly to a positive and welcoming atmosphere. The check-in process is generally smooth, often accompanied by a complimentary welcome drink, though a few guests experienced minor delays. Housekeeping is highly praised for its meticulous attention to detail, ensuring rooms and common areas remain spotlessly clean. The restaurant staff are noted for their attentive service during meals, and the bar service is also commended for its efficiency and quality. Overall, the dedication of the staff is a recurring theme, making guests feel valued and well-cared for.

Additional Information
Guests should be aware that the in-room safe incurs an additional fee, which some found surprising for a hotel of this caliber. Furthermore, while breakfast includes beverages, all other drinks throughout the hotel must be purchased, with the exception of free water available only at the gym. A dress code requiring long trousers for dinner is enforced, which some guests found uncomfortable during warmer months. A common observation is the widespread practice of sunbed reservation with towels early in the morning, despite hotel policies against it. For those seeking evening entertainment, the hotel hosts live music, and guests can also access a lively Neon party at the adjacent hotel, which includes complimentary drinks. It is also noted that milk is not supplied in the rooms, requiring guests to purchase it from nearby shops.