Premier Inn Nottingham City - Goldsmith St

This hotel is a popular choice for its central location and excellent staff service, making it ideal for sightseers, concert-goers, and families visiting the city or university. Its signature feature is its direct proximity to a tram stop, offering unparalleled accessibility to various attractions and the city center. Guests consistently highlight the friendly and helpful staff, as well as the quality of the breakfast. For those seeking a convenient base to explore Nottingham, especially near the university or entertainment venues, this hotel is a strong contender. To ensure a restful stay, light sleepers might consider requesting a room away from the street to minimize noise from trams and late-night activity.

Facilities & Amenities
The hotel provides essential amenities for a comfortable stay, including Wi-Fi, though some guests noted issues with the free service and the need for a paid upgrade. A significant point of feedback concerns the room temperature, as the hotel lacks air conditioning. While fans are provided, rooms can become uncomfortably warm, especially during warmer periods, with windows only opening slightly. Guests appreciate the convenience of an on-site Costa for coffee and a restaurant and bar for dining and drinks. However, some experienced issues with the bar being unstaffed or closing early. The presence of USB ports in rooms is noted, though some found the type incompatible with modern devices. Kettles are available, but their cleanliness and the limited variety of in-room drinks received mixed comments.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests found their rooms to be clean, tidy, and comfortable, praising the beds for a good night's sleep. However, a notable number of reviews mentioned issues such as grubby or outdated décor, stains on bedding or furniture, and mould around windows or in bathrooms. The sofa beds were frequently described as uncomfortable. Noise levels are a significant concern for some, with reports of intrusive sounds from trams, students, and external plant machinery, even with secondary glazing. Bathrooms received varied comments, with some noting cleanliness issues, low shower pressure, slippery floors, and the absence of bath mats or walk-in showers.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly the breakfast. Most guests praise the breakfast variety, describing it as tasty, hot, and fresh, with options like a full English, perfectly cooked poached eggs, and unlimited coffee. The "kids eat free" policy is also a highlight for families. The on-site restaurant is well-regarded for its evening meals, with guests enjoying a good selection of dishes such as steak, burgers, lasagna, and Thai green curry, often prepared by attentive chefs. While the bar is available, some guests reported inconsistent staffing and early closing times, which impacted their ability to get drinks.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring Nottingham. It is situated right by a tram stop, offering easy access to the city center, the university campus, and various attractions. Guests appreciate its proximity to entertainment venues like Rock City and the Theatre Royal, as well as shopping areas and the train station, which is either a short walk or a few tram stops away. Parking is a frequently discussed topic; while available on-site, it is limited and expensive, with complex rules regarding re-entry and potential fines. Many guests opt for nearby Q-Park facilities, which offer better value, though require a short walk.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond, assisting with luggage, accommodating requests, and providing a warm welcome. The check-in process is often described as seamless and efficient, though some experienced delays with early check-in. Housekeeping is noted for being responsive to requests. The overall positive interactions with the team, from reception to restaurant staff, significantly contribute to a pleasant guest experience. The hotel is particularly commended for its family-friendly service and its ability to make guests feel valued and cared for.

Additional Information
Guests should be aware of certain hotel policies that may impact their stay. The hotel's "Good Night Sleep Guarantee" has been a point of contention for some, with guests reporting difficulties in claiming it due to strict reporting requirements. The parking policy is a significant area of concern, with reports of high costs, confusing signage, and fines for minor infractions, including for brief drop-offs or re-entry. Some guests noted that the hotel has age restrictions for unaccompanied minors. While not universally mentioned, some reviews noted the presence of LGBTQ flags as part of the hotel's visible features. It is advisable to clarify parking arrangements and any specific needs directly with the hotel prior to arrival.