Premier Inn Birmingham City - Aston

The hotel stands out for its exceptional staff, whose dedication and friendliness consistently transform guest stays into memorable experiences. This commitment to service is a signature feature, making guests feel genuinely welcomed and cared for. The hotel is particularly well-suited for families, who appreciate the spacious rooms and staff's attentiveness to children and dietary needs, and for business travelers or those attending events, due to its convenient location and reliable amenities. Guests frequently highlight the comfortable beds and the delicious food served in the hotel's dining areas. The recently updated modern restaurant area also contributes to a positive and relaxed atmosphere. To ensure a smooth stay, it is advisable to clarify parking costs upon booking, as this can be an unexpected expense for some, and to promptly communicate any room preferences or concerns to the highly responsive team.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. Many appreciate the newly decorated downstairs areas, including the modern bar and restaurant area, which provides a vibrant and relaxing atmosphere. The hotel offers easily accessible amenities, ensuring a comfortable stay for all. While some guests report that the air conditioning works perfectly, others have noted issues with its effectiveness, mentioning rooms being too warm or the units being noisy and emitting musty odors. The presence of lifts to all floors is a convenience, and a self-service station for extra tea, coffee, milk, sugar, and ironing boards is highly valued. Feedback on vending machines is mixed, with some reporting them out of order, and the Wi-Fi connectivity is occasionally described as patchy or poor, though many guests do not mention issues.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Most guests consistently praise the clean rooms and the very comfortable beds, ensuring a restful night's sleep. Many describe the rooms as spacious and well-kept. However, a notable number of reviews highlight significant concerns regarding room condition and cleanliness for some units, mentioning unpleasant smells such as mould, dampness, or a "pissy smell" in the bathroom. Some rooms are described as worn out, dated, or in poor condition, with issues like broken wall lamps or loose plug sockets. While some find the air conditioning effective, others report it being insufficient or noisy. Noise levels from adjacent rooms, upstairs movement, or the air conditioning units are also a concern for some. Shower pressure receives mixed reviews, with some finding it good and others describing it as abysmal or inconsistent. Tea and coffee making facilities are appreciated, and most find sufficient power outlets, though some note a lack of outlets near the bed.

Dining & Food Quality
The hotel's dining experience receives largely positive feedback, though some guests encountered issues. Many guests commend the breakfast, describing it as beautifully cooked, delicious, and offering a wide variety of choices, with some noting it as a highlight for children. The restaurant is frequently praised for its pleasant atmosphere, decent food quality, and good value. Staff are particularly noted for accommodating dietary needs, such as providing soya milk for dairy allergies. The meal deal combining dinner and breakfast is often highlighted as good value. However, some guests experienced slow service, cold buffet items, or limited options, with one instance of a chef being unhelpful regarding gluten-free information. A significant number of reviews mention that the restaurant and bar areas were closed for refurbishment during their stay, leading to inconvenience and a lack of on-site dining or social spaces for those guests. When open, the bar is appreciated for its modern ambiance and offerings like two-for-one cocktails.

Location & Accessibility
The hotel's location is generally considered convenient, especially for those traveling by car or attending specific events. It is described as being close to the motorway access and within a short taxi or bus ride to the city center and its attractions, including the Bullring shopping centre and Villa Park football stadium. Some guests appreciate its proximity to Aston University. However, feedback on its immediate surroundings is mixed; some describe it as being in an industrial area or not super central, noting a lack of nearby shops and bars or restaurants within easy walking distance. Parking is a frequently discussed topic. While some guests appreciate the secure and ample on-site parking, many express frustration over the additional daily charge, which can be expensive, ranging from £6 to £8 per night, and is often not included in the room rate. Some also found the car park exit system to be confusing.

Staff & Service
The hotel's staff and service receive overwhelmingly positive reviews, consistently highlighted as the hotel's strongest asset. Guests frequently praise the team as exceptionally friendly staff, helpful, and going above and beyond to ensure a comfortable stay. Many describe the service as attentive service, making them feel welcomed and valued from arrival to departure. Specific mentions include staff being particularly accommodating to children, making them feel special, and assisting with various requests, such as providing late checkout or helping with luggage. The check-in process is generally described as quick check-in and efficient, though a few guests experienced delays or issues with self-check-in kiosks. The team is consistently noted for their professional demeanor, efficiency, and genuine willingness to assist, creating a warm and welcoming atmosphere that makes guests feel at home, whether they are families or business travelers.

Additional Information
Beyond the standard amenities, guests frequently highlight the hotel's excellent value for money, often finding the quality of their stay to exceed expectations for the price. The hotel has undergone recent refurbishment in its communal areas, particularly the ground floor and restaurant, which guests appreciate for their modern and vibrant decor. However, some reviews indicate that room refurbishment is still needed in certain areas, as some rooms appear dated or worn. The availability of self-check-in kiosks is noted, though some guests found them less intuitive than direct interaction with staff. The hotel is accommodating with requests for late checkout, which is a valued service for many. Guests also appreciate the convenience of being able to help themselves to extra tea, coffee, milk, sugar, and access ironing boards without needing to contact staff, adding to the self-sufficiency of the stay. The presence of family rooms is a recurring positive, catering well to larger groups.