Premier Inn Birmingham Cc Exchange Square

This modern hotel, often described as a new building, stands out for its central location near New Street Station and the Bullring, making it a convenient base for exploring the city. Its Premier Plus rooms, often situated in the high-rise sections, offer enhanced comfort and amenities. The hotel is particularly well-suited for business travelers seeking an affordable and cheerful stay within walking distance of key areas, as well as sightseers and families looking to easily access city attractions. Couples will also find the comfortable accommodations and dining options appealing for a city break. To enhance your stay, be aware that while the location is central, some guests have expressed concerns about the immediate surrounding area at night, so exercising caution is advisable. Additionally, consider the off-site parking options as the hotel does not have its own.

Facilities & Amenities
Guests frequently note the hotel’s modern design and the convenience of its self-service check-in kiosks, which streamline the arrival process. While the free Wi-Fi is often reported as very slow or unreliable, with poor mobile phone signal in rooms, guests have the option to purchase paid Wi-Fi for better connectivity. Premier Plus rooms are equipped with a mini-fridge and a coffee machine, though the availability of coffee pods can be inconsistent. Some guests have experienced issues with the lifts, including long waits or certain floors being inaccessible due to maintenance. The hotel also features a bar and restaurant, which are detailed in the dining section.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as immaculate and spotless. Rooms are often noted for being spacious and well-maintained, providing a comfortable environment. The comfortable beds and high-quality linens are consistently highlighted as ensuring a restful night's sleep. Bathrooms are typically described as nice, roomy, and featuring hot showers or walk-in showers. While many guests appreciate the effective soundproofing and quiet atmosphere, some have reported issues with noise levels from outside or adjacent rooms, and occasional problems with the air conditioning or heating being centrally controlled or ineffective.

Dining & Food Quality
The hotel’s restaurant, Bar+Block, is a significant highlight for many guests, particularly praised for its food quality and excellent steaks. The breakfast receives positive feedback for its variety and organization, with many appreciating the buffet style and the option for children to eat free. However, some guests have reported issues with breakfast items running out, food being cold, or a lack of cutlery and plates. While the meal deal is considered good value, service in the restaurant can be mixed, with some guests experiencing slow service or unhelpful staff, particularly during busy periods. The bar is noted for closing relatively early.

Location & Accessibility
The hotel boasts a highly central location, offering easy accessibility to many of Birmingham’s key attractions. It is a short and convenient walk from New Street station and provides excellent access to the Bullring shopping centre and other city centre amenities. Guests appreciate its proximity to various bus stops and public transport links. While there is no on-site parking, several paid options like Millennium Point and NCP car parks are available within a 2 to 15-minute walk, though some guests find the distance and cost inconvenient. The immediate surrounding area, while central, has been described by some as having a less inviting atmosphere, particularly at night.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback for their friendliness, helpfulness, and attentive approach. Guests frequently commend the efficient check-in and smooth check-out processes, often facilitated by the welcoming reception team. Many reviewers highlight the staff's willingness to go "above and beyond" to assist with requests and resolve issues, contributing significantly to a positive guest experience. While most interactions are positive, some isolated instances of slow response to room maintenance requests or inconsistent housekeeping have been noted. Overall, the hotel’s commitment to excellent customer service is a recurring theme.

Additional Information
Guests frequently mention the benefits of booking Premier Plus rooms, which are typically located on higher floors and offer room upgrades such as enhanced views, a mini-fridge, and a coffee machine. The hotel is relatively new, contributing to its modern feel. It's important to note that room cleaning often needs to be scheduled in advance with reception. The Wi-Fi policy requires guests to obtain a new code every 24 hours. For convenience, several nearby amenities like Starbucks, McDonald's, Subway, and a Co-Op are located just downstairs or within a short walk. The hotel also provides children's amenities such as books and drawing utensils, and staff are noted for their careful allergy accommodation.