Premier Inn Belfast City Centre Alfred St

This hotel is highly regarded for its central location, making it an ideal base for exploring the city. Its signature feature is its exceptional proximity to major attractions and transport links, appealing greatly to sightseers and tourists who wish to navigate the city on foot. Guests consistently highlight the comfortable beds and the generally clean rooms as key positives, contributing to a restful stay. The hotel is well-suited for families due to its spacious accommodations and convenient access to family-friendly sites, while couples appreciate the ease of reaching dining and entertainment options for a vibrant city break. To enhance your experience, it is advisable to confirm breakfast arrangements in advance, especially during busy periods, and be mindful of potential parking costs if traveling by car.

Facilities & Amenities
The hotel offers essential facilities, though some are noted to be under renovation, leading to occasional inconveniences such as long waits for the lift due to only one being operational. A luggage room is available for guest convenience, though some found it small and quickly filled. The hotel features a bar and a restaurant, providing on-site options for drinks and meals. Rooms are equipped with tea and coffee facilities, and some include a sofa bed for additional comfort. Many guests appreciate the modern touches like ample plugs and USB ports by the bed, along with an HDMI input by the TV for personal entertainment. While most guests find the facilities adequate, some have reported issues with Wi-Fi speed requiring an upgrade for faster service, and occasional problems with TV remotes or the heating system in rooms.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness and the comfort of its rooms, often describing them as spotless, modern, and well-maintained. The beds are consistently highlighted as very comfortable, ensuring a good night's sleep. Most rooms are noted for being quiet, even during busy periods, contributing to a peaceful stay. Many rooms are spacious and include useful amenities such as tea and coffee facilities, and some feature a walk-in shower or a bath. However, some guests have reported inconsistencies in room cleaning, with instances of debris, uncleaned toilets, or dirty towels upon arrival. Housekeeping services are typically provided upon request, and some guests experienced delays or issues with these requests. A few reviews also mentioned rooms being too hot or the heating not functioning correctly.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is mixed. Many guests found the breakfast to be tasty, plentiful, and good value, with a decent variety of choices, including vegetarian options. The food is often described as freshly prepared and hot. However, a significant number of guests reported issues, including long waits to be seated, food items running out quickly, and a lack of replenishment, leading to a sparse buffet. Some found the quality inconsistent, with items like eggs being raw or overcooked, bread being stale, and other hot food items being dried out or cold. The evening meal also received varied comments, with some enjoying the food quality and portion sizes, while others experienced limited menus, missing ingredients, or long waiting times, sometimes due to staff shortages or kitchen issues.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised by guests for its convenience. It is situated within easy walking distance, typically 5 to 10 minutes, of the city centre, City Hall, and various shops, bars, and restaurants. Guests appreciate its proximity to key attractions like the Titanic experience, Crumlin Road Jail, and St George's Market, making it an excellent base for sightseeing. The hotel is also well-connected to public transport, being a short walk from the railway station and bus station. While the location is central, it is often described as being on a quiet street, providing a peaceful retreat from the city's hustle and bustle. Parking is available nearby, though guests note it can be expensive, with options including an attached car park.

Staff & Service
The hotel's staff are frequently commended for their friendliness, helpfulness, and welcoming demeanor. Many guests highlighted their attentiveness and willingness to go above and beyond to assist with requests, provide local recommendations, and ensure a pleasant stay. The check-in process is generally described as smooth and efficient. Staff members at the reception, in the restaurant, and at the bar receive praise for their positive attitudes and professionalism. However, some guests reported negative experiences, including instances of rude or unhelpful staff, long waits at reception, and perceived lack of staff presence, particularly at night or in the bar area. There were also isolated reports of staff being slow to respond to issues or handling complaints poorly, impacting overall guest satisfaction.

Additional Information
Guests should be aware that the hotel operates a policy where room cleaning is not a daily standard service but must be requested. Some guests experienced issues with these requests not being fulfilled or with the quality of cleaning. There have been reports of the hotel undergoing renovations, which occasionally impacted facilities like the number of operational lifts. Guests have noted that controlling the room temperature can sometimes be challenging, with rooms being either too hot or the heating not working effectively, often requiring staff assistance. A recurring issue mentioned by some guests is the handling of lost property, with reports of poor communication and lack of accountability from staff. The Wi-Fi speed in standard rooms is sometimes described as slow, with an option to pay for an upgrade.