Park Plaza Riverbank London

The hotel offers a memorable stay, particularly distinguished by its stunning river views that encompass iconic landmarks like the Houses of Parliament and Big Ben, making it a prime choice for sightseers and couples seeking a picturesque London experience. Guests consistently highlight the exceptionally friendly and attentive staff who go above and beyond to ensure a comfortable visit, alongside the hotel's excellent central location which provides convenient access to major attractions. Its spacious rooms and family-friendly activities also make it well-suited for families exploring the city. For business travelers, the hotel offers a comfortable base with good facilities. To enhance your stay, consider requesting a room with a river view for breathtaking vistas, and be mindful that early check-in may incur a fee, though staff often try to accommodate.

Facilities & Amenities
Guests generally appreciate the range of facilities available, including a well-equipped fitness center and a pool area complete with sauna and steam rooms, providing opportunities for relaxation and exercise after a day of exploring. While the pool is often described as a decent size, some guests noted occasional issues with its cleanliness and the necessity of booking slots in advance, which can be an inconvenience for spontaneous use. Rooms feature modern conveniences such as lighting, air conditioning, and curtain controls operated from a panel, which guests find easy to use and responsive. Free Wi-Fi is widely available and functional throughout the property, ensuring guests can stay connected. The hotel also offers a dedicated business center and an executive lounge with great views, which are valued by many for work or leisure. The availability of ice machines and vending machines adds to the overall convenience.

Cleanliness & Room Comfort
Most guests praise the hotel's overall cleanliness and the comfort of the rooms, often describing them as spacious, modern, and well-appointed. The beds are frequently highlighted as very comfortable, ensuring a restful night's sleep. Many rooms offer desirable views, enhancing the guest experience. However, feedback on cleanliness within the rooms is mixed; while some found them spotless, others reported issues such as dirty carpets, stained furniture, mold in the shower, or uncleaned bathrooms upon arrival. In-room amenities like coffee and tea facilities, bathrobes, and slippers are generally appreciated, though some noted issues with faulty hairdryers or empty dispensers. Noise levels from neighboring rooms or outside are occasionally mentioned, but overall, rooms are considered quiet.

Dining & Food Quality
The hotel's dining options receive generally positive feedback, particularly the breakfast buffet which is often described as excellent with a good variety of fresh food. Guests especially enjoy the restaurant's atmosphere and the views over the Thames, with some highlighting the pleasant experience of having breakfast while overlooking the river. The Chino Latino restaurant is frequently mentioned for its delicious Pan-Asian cuisine, impressive cocktail menu, and enjoyable live entertainment. While the food quality is generally high, some guests found the restaurant to be pricey. Room service is available, with some positive comments on its quality, though a few noted issues with food arriving cold. The bar area is also appreciated for its ambiance and views.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring London's major attractions. Guests appreciate being within walking distance of iconic landmarks such as Big Ben, the London Eye, the Houses of Parliament, and Westminster Abbey, often reaching them within 10-15 minutes. Public transportation is easily accessible, with Vauxhall tube station just a short walk away and bus stops directly in front of the hotel, providing seamless connectivity across the city, including to the airport. While the immediate area is described as quiet, it offers a perfect balance between tranquility and proximity to bustling city life and various dining options. Parking is available, though guests frequently note it can be expensive, with both valet and self-parking options, and some mention parking penalties if not managed carefully.

Staff & Service
The staff consistently receives high praise for their exceptional service, often described as friendly, helpful, attentive, and professional. Guests frequently highlight the warm welcome received upon arrival, with many mentioning the doormen and front desk staff for their accommodating nature and willingness to assist with luggage. The check-in process is generally smooth and efficient, with staff often going above and beyond to assist with requests, such as early check-ins, room changes, or providing local recommendations. Housekeeping is noted for its efforts, though some reviews indicate occasional inconsistencies in daily room cleaning or replenishment of in-room items. The team's responsiveness to guest concerns, whether related to room issues or general inquiries, is a recurring positive theme, contributing significantly to a pleasant and comfortable stay.

Additional Information
Guests should be aware of certain hotel policies and unique offerings that can impact their stay. An early check-in fee may apply if rooms are requested before the standard check-in time, though staff often try to accommodate when possible, sometimes offering complimentary access to lounges. The hotel offers a popular dim sum masterclass led by the head chef, which is highly recommended as a fun, engaging, and informative culinary experience for food enthusiasts. For families, the hotel provides engaging kids' activities, particularly noted during holiday periods like Easter, making it a suitable choice for those traveling with children. Some guests mentioned a destination fee that covers certain amenities and services. While not explicitly stated as a policy, some guests noted that declining daily room cleaning could lead to benefits like discounts or vouchers, and the hotel is generally pet-friendly.