Hotel Palm Hills, Bracknell, United Kingdom - www.trivago.ie

Hotel Palm Hills (Bracknell, United Kingdom)

Hotel Palm Hills (Bracknell, United Kingdom)

About Palm Hills

Palm Hills is a stylish boutique hotel run by two brothers, and was converted from an early 19th century coach house. Today it blends old and new to create a unique hotel experience for its guests. Each of the rooms at Palm Hills have free Wi-Fi, Tassimo tea and coffee making facilities, a large plasma screen TV, and Gilchrist & Soames toiletries. Free parking is available for the convenience of their guests. The hotel has an on-site restaurant, where guests have the option to dine in or have room service bring the meal to them. This hotel is conveniently located near a variety of attractions, shops, and restaurants in Bracknell. The hotel is just five minutes from Ascot Racecourse and ten minutes from Windsor Castle. Guests commuting from Heathrow Airport can expect a pleasant, 25-minute drive.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

London road, RG12 9FR, Bracknell, United Kingdom

Rating overview

  • Location
    Excellent  8.5 / 10
  • Rooms
    Very good  8.0 / 10
  • Service
    Excellent  8.9 / 10

Positive Reviews

positive:

The employees are top notch.

Almost every review had nice things to say about the people who work at Palm Hills. They are warm, friendly, and professional, but it was their attention to detail which most impressed previous guests. No request was too much trouble for the staff, and they were always ready to greet their guests with a smile. The brothers who run this hotel try to treat everyone like family.

positive:

The breakfast is delicious.

Guests who made it to the breakfast in the morning were very impressed. They found everything to be cooked perfectly and appreciated the ample selection of items available. They were also quick to note that the ingredients used seemed very fresh.

positive:

The place has style.

Guests found the quirky décor- a mix of modern and antique aesthetics- to be charming.


Negative Reviews

negative:

Beware of booking difficulties.

An unfortunate number of guests had problems with booking their room. Most of these stemmed from a communication breakdown between Palm Hills and third party booking websites, such as guests who booked through a third party and arrived to find Palm Hills never received their reservation, or guests who tried to cancel their reservation but were charged anyway. To make matters worse, many reported that they had extreme difficulty contacting the hotel directly by telephone in order to resolve their issues.

negative:

It’s a little hard to find.

Previous guests recommend investing in a GPS if you want to stay here. Palm Hills is located at the end of a very long dirt road. Guests who arrived after dark hard the additional hindrance of poor lighting along the road to contend with. Some even arrived to find the lights off at the hotel itself, which made finding it that much more difficult.

negative:

A few more features in the room would be nice.

Many guests were disappointed that there was no desk or workspace in the room. They also noted the absence of a dressing table. While many guests enjoyed the oversized bathtubs, they also would have appreciated a proper shower instead of the detachable showerhead with the tub.


All amenities

Hotel facilities
  1. Business centre
  2. Express check-in
  3. Car park
  4. Terrace
Room facilities
  1. Bathtub (upon inquiry)
  2. Shower
  3. Openable windows
  4. Television

Cleanliness policies

  • Room service

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