Lopesan Villa del Conde Resort & Thalasso

This hotel is celebrated for its grand, village-like architecture and extensive, beautifully maintained grounds, offering a serene and luxurious escape. Its design, reminiscent of a traditional Spanish village with a church-like reception and diverse buildings, creates a unique and memorable atmosphere. The property is ideal for couples seeking tranquility and relaxation, as well as families who appreciate the wide array of activities and spacious accommodations. Guests consistently highlight the hotel's exceptional cleanliness, the attentive service from its staff, and the impressive variety of its dining options. To make the most of your stay, consider exploring the diverse pool areas to find your preferred ambiance, and be aware that some evening entertainment can be lively, so plan accordingly for a restful night.

Facilities & Amenities
The hotel boasts an impressive array of pools, catering to various preferences, including heated pools, a saltwater pool, and designated quiet or adult-only areas, ensuring ample space for all guests. Many appreciate the unique sandy poolside sections. The spa facilities are highly praised, offering an exclusive and relaxing experience with ocean-view massage rooms and a comprehensive Thalassotherapy circuit, though access typically incurs an additional fee. A well-equipped and modern gym is available for guests, and tennis courts provide further recreational opportunities. While the Wi-Fi signal is generally good, some guests have noted occasional issues with the elevators within the expansive complex.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the property and within the rooms, which are described as meticulously cared for. The spacious rooms are a significant highlight, offering ample living space and featuring comfortable beds with quality linens and a variety of pillows, ensuring a restful sleep. Many rooms include a convenient walk-in wardrobe and a large bathroom equipped with both a bath and a separate shower. While most guests find the rooms quiet and conducive to relaxation, some have reported noise levels from early morning cleaning staff, evening entertainment, or thin walls, and occasional sounds from the air conditioning or mini-bar. Kettles are available upon request, but standard in-room coffee and tea facilities are not provided.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its excellence, offering an extensive and high-quality selection of fresh food, including live cooking stations. Most guests find the variety impressive, though some note the coffee can be watery. The dinner buffet is also generally well-regarded for its variety and quality, featuring themed nights, but some guests find it expensive and occasionally experience issues with food temperature or a canteen-like atmosphere. The OVO restaurant, a fine dining option, is consistently praised for its excellent food and high standard of service, though it requires guests to wear long trousers. Pool bars and snack bars offer good food, but some guests desire more diverse lunch options, especially for children.

Location & Accessibility
The hotel enjoys a highly desirable central location, offering direct access to the seafront promenade, which is perfect for leisurely strolls. Guests appreciate its proximity to the Maspalomas lighthouse and the famous dunes, both easily accessible by walking. The surrounding Meloneras area provides convenient access to a wide array of shops, bars, and restaurants within a short walk. While the hotel is well-situated for exploring the local area on foot, taxis are readily available for longer excursions. For those arriving by car, underground parking is available and generally found to be easy to use and complimentary.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professional demeanor, contributing significantly to a welcoming atmosphere. Most guests experience a quick check-in process, though some have reported minor issues with room readiness or initial misinformation. Housekeeping is frequently highlighted as excellent, ensuring rooms are spotless and well-maintained with fresh towels daily. The animation team is commended for their engaging and high-quality activities and evening shows, providing enjoyable entertainment for all ages. While the restaurant staff is generally attentive and efficient, some guests have noted inconsistencies in service or isolated instances of perceived rudeness. The spa staff is also recognized for their professional and kind approach.

Additional Information
A notable aspect of the hotel is its "Unique" program, which provides exclusive access to certain pool areas and amenities, identified by distinct orange towels and wristbands. While some guests appreciate these enhanced services, others feel it creates a two-tiered guest experience. The hotel maintains specific policies, such as not allowing outside beverages in entertainment areas and strict check-out times, which some guests find inflexible. Complimentary in-room water and coffee facilities are not standard after the first day. Some areas of the hotel are perceived by a few guests as having an outdated feel, despite overall good maintenance. Additionally, some guests have noted a limited amount of dedicated outdoor space for children beyond the pool areas.