Leonardo Inn Glasgow West End

This hotel offers a convenient location with excellent parking, making it a practical choice for various travelers. Guests frequently highlight the friendly and helpful staff as a major positive, contributing significantly to a welcoming atmosphere. While many rooms are described as spacious with comfortable beds, a recurring theme is the hotel's dated decor and general need for refurbishment, particularly concerning bathroom conditions and noise levels. The hotel is well-suited for budget-conscious travelers seeking value, hospital visitors due to its direct proximity, and West End explorers who appreciate good transport links. To enhance your stay, consider requesting a room away from the lifts or main road to minimize noise, and be prepared for potential quirks with the showers.

Facilities & Amenities
The hotel provides plentiful parking, which is a significant advantage for guests traveling by car, though a small fee may apply for some bookings. The reception area and bar are often described as modern, clean, and pleasant, offering a good first impression and comfortable spaces for relaxation. However, feedback on the lifts is mixed, with some guests noting they can be slow, small, or noisy, and at times only one may be operational. Rooms are generally equipped with essential amenities such as a hairdryer, iron, and ironing board, adding to guest convenience. While Wi-Fi is available, some reviews indicate inconsistent signal strength. The overall appearance of the hotel's exterior and some communal areas is frequently described as tired and in need of an update.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many praise the comfortable beds and spacious rooms, often highlighting the quality of sleep achieved. However, a significant number of reviews describe rooms as dated and in need of refurbishment, citing issues such as peeling paint, dirty carpets, and general wear and tear. Bathroom conditions are a frequent point of concern, with mentions of mould, stains, and old fixtures. Noise levels are a common complaint, stemming from thin walls, other guests, lift operation, and external disturbances like early morning deliveries or bin collections. A pervasive issue across many reviews is the shower, which guests report as having fluctuating temperatures (ranging from scalding hot to ice cold), being difficult to operate or turn off, and having poor water pressure.

Dining & Food Quality
The hotel's dining options receive mixed reviews. Breakfast is often described as good, with a plentiful selection and variety, though some guests found it to be basic, cold, or overpriced, with occasional issues like a broken coffee machine or uncleared tables. The restaurant and bar areas are generally seen as pleasant and modern. Food quality in the restaurant is also varied, with some guests enjoying delicious meals, while others found the menu limited, the food uninspired, or the service slow. Specific dishes have drawn criticism for quality. Overall, while some guests found the food to be good value, others felt it did not meet expectations for the price.

Location & Accessibility
The hotel's location is a major advantage for many guests, particularly its proximity to the West End and a nearby hospital. It offers excellent accessibility with a bus stop directly across the street and Hyndland Station within a short walking distance, providing easy access to the city center. While some guests find it a bit far from the city center for walking, the public transport links are highly convenient. The parking facilities are ample and easy to use, making it ideal for guests traveling by car. However, some guests have noted occasional difficulties with ride-sharing services navigating the hotel's entrance, though the front desk can assist with calling traditional taxis.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend their willingness to go above and beyond to assist with requests, resolve issues, and create a welcoming atmosphere. The check-in and check-out processes are generally described as quick, efficient, and seamless, with online options available. While many positive comments highlight the excellent service from bar staff and those in the restaurant, feedback on housekeeping is more varied, with some guests reporting inconsistencies in room cleaning or towel changes unless specifically requested. Overall, the dedication of the staff is a recurring positive theme in guest experiences.

Additional Information
Guests should be aware of the hotel's room servicing policy, which often requires guests to explicitly request cleaning or towel changes by placing a sign on their door, rather than it being a daily automatic service. A parking fee is typically applied per night, which some guests found unexpected if not clearly stated at booking. The hotel offers a pleasant duck pond view from some rooms, providing a tranquil outlook. There is also a convenient M&S Food store located nearby, which is useful for snacks and essentials. Some reviews mention that the hotel can host functions, which may lead to increased noise levels in certain areas, particularly on weekends. Guests have also reported occasional issues with key card reliability for room access.