Hotel Las Costas

This hotel is highly regarded for its direct beach access and tranquil atmosphere, making it a favored destination for those seeking a peaceful retreat. Guests consistently highlight the hotel's exceptional cleanliness, the dedication of its friendly staff, the quality of its food offerings, and the comfort of its spacious rooms. It is particularly well-suited for couples and older guests looking for a quiet, relaxing holiday, as well as active guests who appreciate the long promenade for walking and cycling. The hotel also caters well to guests with mobility issues due to its flat grounds and accessible facilities. To enhance your stay, consider requesting a sea view room for optimal vistas, and be aware of the upcoming refurbishment plans.

Facilities & Amenities
The hotel offers a range of well-maintained facilities designed for relaxation and activity. Guests frequently praise the inviting pool area, which includes a heated pool and a jacuzzi, providing comfortable swimming temperatures even in cooler months. A gym is available, with some guests noting recent upgrades, though a few found the equipment dated. A sauna is also on-site, with a clear policy requiring swimsuits. The hotel provides various exercise classes for guests. In-room conveniences include a mini-fridge, microwave, and hairdryer, while Wi-Fi is generally reliable. The beautifully maintained gardens add to the serene ambiance. There are ample sunbeds around the pool, with a strict policy against early reservation, though some guests noted a few sunbeds were worn.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless rooms and overall cleanliness. The accommodations are described as spacious, offering ample room for relaxation, and many feature comfortable beds that ensure a restful night's sleep. The bathrooms are generally large, with some offering convenient walk-in showers while others include a bath, though a few guests suggested they could benefit from updating. Most rooms come with a terrace equipped with sunbeds, providing a private outdoor space. While the hotel is generally quiet, some guests reported minor noise levels from neighboring rooms or staff, and a few found the air conditioning to be less effective than desired. Some also noted that the pillows were quite firm.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly for its breakfast and dinner buffets. Breakfast is consistently described as excellent, offering a wide variety of options including freshly cooked eggs and omelettes, and good choices for vegetarians, though some guests noted occasional waits for cooked-to-order items. Dinner is generally praised for its quality and variety, featuring live cooking stations for meat and fish, and appealing appetizers and desserts. However, some guests found the main courses to be occasionally repetitive or limited in choice. The poolside bar offers reasonably priced and good quality food. Feedback on the main bar is mixed, with some guests experiencing slow service or a limited selection of wines.

Location & Accessibility
The hotel boasts an excellent location with direct beach access, allowing guests to step directly onto the sand. It is conveniently situated within a short walk to the shops and restaurants of Puerto del Carmen, and is far enough from "The Strip" to maintain a peaceful atmosphere. The hotel's position on the main promenade is ideal for guests who enjoy walking or cycling. Public transport, including local buses and a taxi rank, are easily accessible nearby. A supermarket is conveniently located directly across the road. The flat grounds and accessible facilities make the hotel particularly suitable for wheelchair users and those with mobility issues. While parking is available, spaces can be limited.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive and efficient service provided by the reception, cleaning, dining, and grounds staff, noting their willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally quick and smooth. While the overall service is excellent, a few guests mentioned that some bar staff could appear distant or slow at times. There was also a minor point of confusion regarding the pool towel exchange policy. Despite these isolated comments, the overwhelming sentiment is that the staff are a significant asset to the hotel.

Additional Information
Guests should be aware that the hotel is scheduled for an upcoming refurbishment, which will involve a temporary closure. This has led to some staff anxiety regarding their future employment, a point noted by several returning guests. The hotel charges a small fee for the use of the in-room safe, which some guests felt was not clearly communicated upon arrival. A pool towel exchange policy allows for towel changes every other day. For those seeking extra pampering, massage services are available on-site. The hotel also facilitates guest exploration by offering car rental services and organizing a weekly coach trip to Teguise market. The hotel generally attracts a demographic of older guests and couples seeking a quiet environment, though some families also enjoy their stay.