Hub By Premier Inn Edinburgh - Royal Mile

This hotel's signature feature is its unbeatable central location, making it an ideal base for exploring the city. Situated just minutes from Waverley Station and the Royal Mile, it caters perfectly to sightseers, tourists, and business travelers seeking convenience. While many guests praise the friendly staff and the comfortable beds, feedback on room cleanliness and overall comfort is notably mixed. Some rooms are described as compact but well-designed, while others report significant maintenance and cleanliness issues. The breakfast generally receives positive remarks for its value and variety. For families and couples, the hotel's proximity to attractions is a major draw. To ensure a comfortable stay, guests should be aware that room sizes can be very small and inquire about specific room types, and be prepared for potentially unreliable free Wi-Fi, with a paid upgrade option available.

Facilities & Amenities
The hotel offers several convenient facilities & amenities that enhance the guest experience. Many appreciate the complimentary luggage storage service, allowing them to explore the city unencumbered before check-in or after check-out. While free Wi-Fi is provided, numerous guests report it as slow or unreliable, often necessitating an upgrade to a paid "premium" service for better connectivity. The self-check-in kiosks are available, though some guests found them faulty and required staff assistance. A comfortable lounge area on the ground floor provides a relaxing space, complete with complimentary hot drinks like coffee and tea available throughout the day and night. However, some rooms lack a kettle or refrigerator, which can be an inconvenience. Vending machines are on-site, though occasionally found empty. Parking is available nearby at Waverley Station car park, with a discount offered to hotel guests, though some experienced issues with validation.

Cleanliness & Room Comfort
Guest feedback on cleanliness & room comfort is quite varied. Many rooms are described as small or compact, with some guests finding them too tiny for two people or families, while others consider them adequate for short stays. The comfort of the beds receives mixed reviews; many praise them as comfortable beds ensuring a good night's sleep, but some found them uncomfortable or too soft. While some guests report their rooms as clean and even spotless, a significant number highlight issues such as dirty conditions, pervasive mold (especially in bathrooms), and persistent musty smells. The air conditioning is frequently mentioned as noisy or ineffective at cooling the room, compounded by windows that cannot be opened. Bathrooms often present problems like peeling paint, loose tiles, clogged drains, and tall tubs that are difficult to access. Some rooms also lack basic amenities like a kettle or refrigerator, and TVs sometimes have functionality issues.

Dining & Food Quality
The hotel's dining & food quality generally receives positive remarks, particularly for breakfast. Many guests describe the breakfast as delicious, hot and tasty, and offering good value, often setting them up well for a day of exploring. However, opinions on variety are mixed; some find the selection comprehensive, while others note it can be limited, consisting mainly of basics like pastries, cereals, and fruit, with a lack of traditional English breakfast items or savory options like cheese and ham. The on-site restaurant and dinner service receive more varied feedback. While some guests enjoyed their meals, finding them tasty and reasonably priced, others found the menu to be quite limited, with some dishes described as microwavable or of poor quality. Service in the restaurant can also be slow at times. Complimentary hot drinks are available in the lounge area, which is a convenient perk for guests.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, making it exceptionally convenient for guests. It is situated just a few minutes' walk from Waverley Station, providing excellent access for those arriving by train or using public transportation. The hotel's proximity to major attractions is a significant draw, with the Royal Mile, Edinburgh Castle, Princes Street, and numerous shops and dining establishments all within easy walking distance. Despite its prime city center position, many guests report that the hotel rooms are surprisingly quiet, allowing for a peaceful stay. Parking is available nearby at the Waverley Station car park, and guests can often receive a discount, though some have reported issues with the validation process. The hotel also offers good accessibility, with a level entrance and staff willing to assist guests with specific needs.

Staff & Service
Feedback regarding staff & service is quite varied, though many guests praise the friendly staff for their helpful and attentive demeanor. Numerous reviews highlight positive interactions, with staff going out of their way to assist guests, such as arranging early check-ins or providing extra amenities. The quick check-in process is often appreciated, and the complimentary luggage storage service is consistently lauded as a valuable convenience. However, some guests report less positive experiences, describing certain staff members as unresponsive, dismissive, or even arrogant when issues are raised. There are also recurring comments about the reception desk being unmanned, requiring guests to wait or use a buzzer. Some reviews suggest the hotel may be understaffed, leading to delays in service or staff appearing overwhelmed, particularly during busy periods. Housekeeping is not daily unless specifically requested by guests.

Additional Information
This hotel is often described as a budget-friendly option, providing a no-frills yet functional stay, particularly appealing to those prioritizing location and value. Guests should be aware that while some rooms are modern, many feature compact rooms and a design focused on efficiency. A notable point of concern for some guests is the poor mobile signal within certain areas of the hotel, attributed to thick walls, which can be problematic when combined with often unreliable Wi-Fi. This means guests might find themselves completely disconnected in their rooms. The hotel sometimes leaves thoughtful touches like chocolates on the bed, which are appreciated. However, some long-time patrons of the hotel chain feel that this particular location may not consistently meet the standards found at other properties, suggesting a need for refurbishment in certain areas to align with expectations.