Situated near Viaduct Harbour, the Grand Chancellor Auckland City offers easy access to attractions such as the SkyWalk and the New Zealand Maritime Museum. Amenities at this four-star hotel include fitness and business centres and an indoor pool, sauna, and spa tub. Accommodation options include downtown studios, one-bedroom suites, and one-bedroom apartments with city or harbour views. Along with air-conditioning, en-suite bathrooms, and balconies, amenities include cable TV, desks, minibars, microwaves, and fridges. Paid Wi-Fi is available. Facilities at the Grand Chancellor Auckland City include a 24-hour front desk, concierge services, laundry, and luggage storage. Parking and childcare services are available for a fee. Breakfast is served in the No. 1 Hobson Breakfast Lounge (fees apply). Nearby restaurants include Mecca Viaduct, Baduzzi, and Industry Zen. This hotel lies within a 20-minute walk of Aotea Square and the Vector Arena, 3.5 miles from Auckland Zoo, and a 15-minute drive from the Stardome Observatory and Planetarium.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Guests have found the location of this hotel appealing, particularly in respect of the proximity to bars, restaurants, and sightseeing. Guests also tend to find that the immediate area is reasonably quiet with limited traffic noise.
Overall, guests have rated the standard of service offered by the staff here highly. A friendly welcome seems to come as standard and you will be checked in quickly. Guests have found the staff is happy to help with any questions and/or offer area tips and suggestions.
Previous guests have enjoyed the leisure facilities at this hotel, often describing the pool and associated amenities such as the sauna and spa tub as clean and well maintained. Guests have also enjoyed the fitness centre and found this reasonably well equipped.
The rooms here rarely impress guests. Although some seem to have been updated, the majority appear to look tired and dated. Guests point out various issues caused by a lack of maintenance and have, overall, felt rather disappointed by the quality of the accommodation.
Guests note that the hotel's parking facility, although secure, is not particularly big and attracts a significant nightly fee. Many guests have chosen to use a public car park and paid around 50% of what the hotel charges.
The Wi-Fi here is a source of frequent disappointment to guests. No free Wi-Fi is available and guests have felt that this was an omission considering the room rates. Furthermore, the Wi-Fi has been found to be rather slow and unresponsive.
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