Hotel Gala Tenerife

The hotel offers a vibrant and engaging atmosphere, making it a popular choice for families and couples seeking an active holiday experience. Its signature feature is the highly praised entertainment team, whose dedication to daily activities and evening shows creates a memorable stay for guests of all ages. Many visitors appreciate the hotel's overall cleanliness and the generally friendly demeanor of the staff. The central location is also a significant draw, placing guests within easy reach of local attractions and the beach. For sightseers, the hotel provides a convenient base for exploring the area. To ensure a more restful night, consider requesting a room located away from the lively Veronica's strip, and be aware that some amenities, despite booking an all-inclusive package, may incur additional charges.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed to enhance guest enjoyment. The pool area is a major highlight, featuring multiple options including a heated pool that is popular with guests, though it can get crowded. There are ample sunbeds available, but some guests note early morning towel placement. The spa is frequently lauded as a standout feature, offering a relaxing retreat with various services like massages, though access may come with an additional fee or be part of specific room packages. While the Wi-Fi can be spotty in some areas, it is generally available. The gym, however, receives mixed feedback, often described as old, hot, and in need of maintenance, with some cardio machines being broken. Other conveniences include vending machines, a kids club, and a game room.

Cleanliness & Room Comfort
Guests generally commend the hotel's commitment to cleanliness, with rooms being cleaned daily and fresh towels provided. The spacious rooms are often described as comfortable, featuring king-size beds or comfortable beds that ensure a good night's sleep. While some rooms are noted for their modern decor, others are perceived as dated, with occasional reports of minor issues like a non-functioning bathroom extractor or a terrace door that doesn't close properly. Isolated incidents of ants or cockroaches have been reported, though these appear to be rare. Noise levels can vary significantly depending on the room's location, with those facing the nearby entertainment strip experiencing considerable street noise until late hours. The safe box in the room is available for an extra charge.

Dining & Food Quality
Feedback on the hotel's dining experience is quite varied. The buffet-style restaurant offers a range of options for breakfast, lunch, and dinner, often featuring themed nights with international cuisine. While some guests find the food quality to be good with plenty of choice, others describe it as repetitive, cold, or of low quality, with trays frequently running empty and slow to be refilled. Breakfast items like pancakes and pastries are sometimes noted as not being fresh, and juice options are often machine-dispensed and artificial-tasting. Vegetarian and vegan options are reportedly limited. Service in the dining area can be slow, with guests often waiting extended periods for drinks or for tables to be cleared. Some guests found the all-inclusive drinks to be diluted or of lower quality.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering excellent accessibility to various points of interest. It is situated within easy walking distance of the beach, making it convenient for guests to enjoy the coastline. The vibrant Veronica's strip, with its array of bars and nightlife, is also very close by, providing entertainment options. Additionally, the hotel is surrounded by numerous shops and restaurants, ensuring guests have plenty of choices for shopping and dining outside the hotel. While a shortcut to the beach near a popular fast-food chain is available, it is not always open. Parking is offered on-site for a daily fee, though finding free street parking in the vicinity can be challenging.

Staff & Service
The hotel staff generally receives high praise for their friendliness and attentiveness, contributing significantly to a positive guest experience. The reception staff are often commended for their helpfulness and efficiency during check-in and check-out, and many are multilingual. Housekeeping is consistently noted for daily room cleaning and politeness. The animation team stands out for their exceptional engagement and enthusiasm, organizing a wide range of activities and shows for both adults and children, including mini disco and various games. While many restaurant and bar staff are described as professional and hard-working, some guests reported instances of slow service for drinks and table clearing, occasionally attributing it to understaffing or a lack of attentiveness.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. The all-inclusive package often has limitations, with several items such as specific branded drinks, certain snacks, and even bottled water not being included, leading to unexpected additional costs. A towel deposit is required for pool towels, and the use of the in-room safe incurs a daily fee. Some guests experienced disruptions due to staff strikes affecting services like room cleaning for a couple of days. The hotel's proximity to the lively Veronica's strip means that rooms facing this area can experience significant noise from music and nightlife until the early hours of the morning. Additionally, some guests noted a perceived lack of lifeguards at the pools.