DoubleTree Suites by Hilton Philadelphia West

This hotel features a grand atrium design with a veranda appeal overlooking the lobby, creating a visually impressive first impression. Its spacious suites are a notable characteristic, offering ample room for guests. The hotel is particularly well-suited for families and event attendees, given its capacity to host large groups and its proximity to various entertainment options. However, many guests report that the property is significantly dated and in need of extensive renovation, impacting the overall guest experience. To ensure a more comfortable stay, it is advisable for guests to confirm the condition of their assigned room upon check-in and manage expectations regarding potential noise levels, especially during busy periods.

Facilities & Amenities
The hotel offers an indoor pool, which is a significant draw for many guests, particularly families. However, feedback on the pool is highly mixed, with numerous reports of it being cold, murky, overcrowded, or even closed for maintenance. The fitness center is described as small and poorly maintained, with old, rusted, and broken equipment and a lack of cleanliness. The lobby and atrium areas are generally praised for their spaciousness and aesthetic appeal, often featuring festive decorations. While Wi-Fi is available, some guests found it to be unreliable or required an additional fee for better performance. The elevators can be a point of frustration, with reports of only one being operational at times, leading to long waits, especially when large groups are present. Complimentary parking is a consistent positive.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly mixed, but often critical, feedback. Many guests report dirty carpets, stained furniture, peeling wallpaper, and visible mold or mildew, particularly in bathrooms. Some reviews even mention the presence of ants or cockroaches. While some guests found their rooms to be clean, these comments are less frequent. The rooms are widely described as outdated and in need of renovation, with worn furnishings, noisy HVAC units, and issues like broken AC or non-functioning mini-fridges. Bed comfort is inconsistent, with some finding beds old and uncomfortable, while others report a restful sleep. Noise levels are a significant concern, as thin walls and the open atrium design mean guests can frequently hear conversations, children running, or parties from adjacent rooms and common areas.

Dining & Food Quality
The hotel's breakfast offerings are a prominent feature, with many guests praising the buffet and the availability of made-to-order omelets, noting a good variety of options. However, a common point of contention is that breakfast is not included in the room rate and is considered expensive by some. The atrium bar and restaurant are available for other meals, with some guests enjoying the food and drinks, though others found the quality inconsistent, describing dishes as bland or overly salty. Service at the bar can be slow, and prices for both food and beverages are often noted as being on the higher side. The hotel no longer offers complimentary coffee in the lobby, which was a disappointment for some returning guests.

Location & Accessibility
The hotel boasts a convenient location that is frequently highlighted by guests. It is situated directly across from a large mall, providing easy access to a wide array of shopping and dining options, including popular establishments like Chick-fil-A and Shake Shack. Its proximity to family-friendly attractions such as Legoland and Dave and Busters makes it a practical choice for those traveling with children. The hotel also offers good accessibility to major roadways, including the Pennsylvania Turnpike, making it a suitable stopover point for travelers. The availability of on-site parking further enhances its convenience for guests arriving by car.

Staff & Service
Guest feedback on staff and service is notably varied. Many guests commend the friendly staff, highlighting their helpfulness and attentiveness, particularly at the front desk and in the breakfast area. Specific individuals are often praised for their welcoming demeanor and efficiency during check-in. However, a significant number of reviews describe negative interactions, citing rude, unfriendly, or unhelpful staff, especially at the front desk, leading to frustrating experiences with check-in, billing discrepancies, or requests for assistance. Issues with housekeeping are also mentioned, with some guests reporting rooms not being cleaned adequately or requests for amenities going unfulfilled.

Additional Information
A recurring theme in guest reviews is the hotel's urgent need for major renovations, with many noting that the property is scheduled to become an Embassy Suites in the near future. This transition is often cited as the reason for the current state of disrepair and outdated facilities. Guests should be aware that the hotel has experienced issues with its security deposit policy, with some reporting being charged higher amounts than initially quoted online. Loyalty program members have also expressed disappointment, feeling that their rewards program benefits are not consistently honored. The hotel occasionally hosts unique events, such as a gingerbread house competition, which adds a festive touch during certain seasons.