Days Inn by Wyndham Vancouver Downtown

The hotel's most notable feature is its prime downtown location, offering unparalleled access to Vancouver's key attractions and transport hubs. It is particularly well-suited for cruise travelers due to its direct proximity to the terminal, and for sightseers and business travelers who benefit from easy access to the Convention Centre and public transit. Guests frequently highlight the hotel's overall cleanliness and the generally friendly and helpful staff. However, many note that the building is quite dated, with rooms often described as small. The hotel provides a complimentary breakfast, which, while basic, is appreciated for convenience. To enhance your stay, consider requesting a room on a higher floor and away from the street to minimize noise, and be prepared for off-site parking if you arrive by car, as on-site options are not available.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with the elevator being a frequent point of concern. Many guests report it is small, slow, and prone to breaking down or getting stuck, causing significant inconvenience, especially for those with mobility challenges. While Wi-Fi is generally available, some found it spotty or slow. Rooms typically include a mini-fridge and a Keurig coffee maker, though some guests wished for real milk or tea bags. The air conditioning units are often described as old, noisy, and inconsistent in performance. Some rooms lack a hair dryer, and ice machines or vending machines are occasionally reported as broken or removed. A thoughtful amenity is the filtered water dispenser available on certain floors, and guests can access a nearby fitness center.

Cleanliness & Room Comfort
Guest opinions on cleanliness and room comfort vary. While many describe their rooms as clean, very clean, or even spotless, a significant number of reviews mention issues such as random hairs, grubby surfaces like remotes and doorknobs, and unpleasant smells ranging from perfume and stale odors to urine, weed, or mustiness. The bathrooms are a common source of complaint, often described as small, dated, worn down, or having mold and gunk around the tub. A recurring issue is the lack of hot water or very low shower pressure. Rooms are consistently noted as small, tiny, or cramped, sometimes resembling a "shoe box" or "dorm room." While beds are generally found to be comfortable, some guests experienced squeaky beds or lumpy pillows. Noise from the street, the pub below, thin walls, and noisy air conditioning units frequently impacts sleep quality. Many rooms are also described as dark due to small windows or views facing concrete walls.

Dining & Food Quality
The complimentary breakfast receives mixed but generally appreciative feedback, primarily due to its inclusion. Most guests find it basic and limited, often consisting of cold items such as boiled eggs, cereals, yogurt, pastries, and waffles (which guests make themselves at a dedicated station). Some reviews mention a lack of hot protein options beyond the eggs, and a desire for more variety or fresh fruit. The coffee is sometimes described as thin or unappealing. Issues like orange juice running out, flies around tables, and the use of paper utensils are also noted. Seating in the breakfast area can be limited, especially during peak times. While the attached pub offers dining, specific feedback on its food quality is less detailed, with more focus on its atmosphere and noise levels.

Location & Accessibility
The hotel's location is overwhelmingly praised as its strongest asset, described as excellent, prime, and central to downtown Vancouver. It is particularly convenient for cruise travelers, being just a short walking distance (typically 5-10 minutes) from the Canada Place cruise terminal. Guests also appreciate its proximity to various public transit options, including SkyTrain stations and bus stops right outside the door, providing easy access to the airport and other parts of the city. Many popular attractions, such as the Vancouver Convention Centre, Gastown, Chinatown, and shopping areas like Pacific Centre, are within easy walking distance. However, parking is a significant drawback, as it is off-site (usually two blocks away), expensive, and can be challenging for loading and unloading luggage due to busy traffic lanes.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their accommodating nature, especially regarding early check-ins and occasional late check-outs. The check-in process is generally described as smooth and efficient. Staff are often commended for being knowledgeable about local attractions and for their willingness to assist with various requests, from providing directions to addressing room issues. Housekeeping is noted for being competent and ensuring rooms are clean. While most feedback is positive, a few guests reported isolated instances of rude staff or lack of communication regarding specific policies, particularly concerning payment methods or parking instructions. Overall, the staff's dedication to service contributes positively to the guest experience.

Additional Information
A recurring theme is the hotel's dated nature, with many guests noting the building's age and the need for renovations or updates, which impacts the overall perception of value for money. Some guests experienced issues with the hotel's payment policy, specifically the requirement for a credit card (no debit or cash accepted) and the lack of a tap option for card payments, leading to frustration for some travelers. Rooms located above the attached pub are frequently affected by loud noise that can continue late into the night, sometimes until 3 AM. Various unpleasant smells in hallways, described as perfume, urine, or mustiness, are also mentioned. The hotel's elevator issues, while covered in facilities, also impact accessibility for guests with mobility aids, as stairs are often the only alternative.