Cityloft 161

The hotel offers a distinctive modern industrial design and apartment-style rooms that provide a comfortable, home-like atmosphere, making it a popular choice for business travelers seeking extended stays and couples looking for a unique urban retreat. Its appeal also extends to those visiting the nearby university. Guests frequently highlight the generally friendly and helpful staff, particularly at reception, who often assist with check-in and various requests. However, feedback on cleanliness and room maintenance is notably mixed, with some guests reporting issues. The hotel's location is convenient for local amenities but can be a distance from major tourist attractions. To ensure a more peaceful stay, it is advisable to request a room on a lower floor to minimize disturbance from potential rooftop noise, and guests might consider bringing their own preferred toiletries.

Facilities & Amenities
The hotel provides apartment-style rooms equipped with kitchenettes that include a refrigerator and microwave, offering convenience for longer stays. Most guests find the Wi-Fi connection available, though many report significant issues with its reliability, speed, and frequent disconnections, making it challenging for work or streaming. While the hotel has an elevator, guests often experience long waits as one is frequently out of service. Some rooms are noted to lack basic amenities like an in-room phone for contacting reception or tissues. Feedback on towels is mixed, with some finding them clean, while others describe them as old, torn, stained, or smelling unpleasant. The gym facilities receive negative comments, being described as poorly equipped, difficult to access, and located in an unappealing area. Laundry services are available but have been noted as expensive or problematic.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some guests report rooms to be clean and well-maintained, a significant number express strong dissatisfaction, citing issues such as dust, stains on bed sheets and furniture, hair in various places, and persistent unpleasant odors. Many reviews mention worn-out furniture, peeling floorboards, and broken items like windows, shower heads, or TVs. Bed comfort also receives mixed reviews; some find the beds comfortable, but others complain about old mattresses and uncomfortable pillows. A major recurring concern is noise levels, with guests frequently disturbed by loud music from the rooftop bar late into the night, corridor noise due to poor sound insulation, and even construction sounds. Additionally, some rooms experience issues with heating or air conditioning, and a lack of sufficient toiletries or extra blankets is occasionally noted.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast receives mixed reviews; some guests find it to be of good quality and sufficient, while others describe it as limited in variety, overpriced, or not meeting expectations for a typical Turkish buffet. Issues with breakfast service include delays and a lack of beverage options beyond coffee and water. The lobby cafe offers Starbucks coffee and food, with some guests finding the food quality acceptable, though the menu is noted as limited. Specific items like the hamburger and pizza have received negative comments regarding their taste or ingredients. Room service experiences are inconsistent; some guests report prompt and tasty deliveries, but many others describe it as slow, unresponsive, or failing to deliver requested items, partly due to the lack of an in-room phone for direct contact. Guests also note that small water bottles are provided, and some express surprise at being charged for additional water or ice.

Location & Accessibility
The hotel's location is generally considered convenient for accessing local amenities, with numerous restaurants, cafes, and markets within easy walking distance. It is situated in a residential neighborhood, offering a relatively quiet environment, and is particularly suitable for those visiting the nearby university. However, for tourists aiming to explore major attractions or the city center, the hotel is often described as being quite far, requiring reliance on public transportation or taxis. While public transport options like bus stops are nearby, reaching central areas can be time-consuming due to travel distances and traffic. A significant drawback highlighted by many guests is the severe parking issue; the hotel lacks its own dedicated parking, leading to difficulties in finding street parking, and some guests have experienced their vehicles being towed. Additionally, the hotel entrance features stairs, which can pose a challenge for guests with heavy luggage due to the absence of a ramp.

Staff & Service
Feedback on staff and service is notably polarized. Many guests commend the hotel personnel, especially at the reception, for being exceptionally friendly, helpful, polite, and attentive, often going out of their way to assist with requests and provide a welcoming experience. The check-in process is frequently described as quick and efficient by these guests. However, a considerable number of reviews express dissatisfaction, citing instances where staff were perceived as unhelpful, unresponsive, or lacking sufficient English language skills, leading to communication difficulties. Concerns are also raised regarding housekeeping, with some guests reporting that rooms were not cleaned daily or thoroughly, and that obtaining fresh towels or linens was a challenge. Issues with problem resolution are also mentioned, where some guests felt their concerns, such as broken room features or noise complaints, were not adequately addressed.

Additional Information
Guests should be aware of several operational aspects that may impact their stay. A significant concern for some is privacy and security, with reports of unauthorized room entry by staff without prior notification or permission, leading to feelings of discomfort and distrust. The hotel also has a very strict check-out policy, with some guests reporting sudden demands to vacate their rooms precisely at the check-out time, even for being a few minutes late. Issues with water quality have been noted, with some guests describing a strange smell or taste. Furthermore, while the hotel aims for a modern concept, some guests find the lack of an internal phone line in rooms to be a notable inconvenience, requiring them to use personal phones to contact reception. There have also been instances of billing discrepancies and difficulties with refunds, which guests should clarify upon arrival.