Campanile Lyon Centre - Berges du Rhone

This hotel offers a practical base for exploring Lyon, with its signature feature being its central location that provides easy access to the city's main attractions and public transport networks. Guests frequently highlight the convenience of being within walking distance of Old Lyon and the riverbanks. The hotel is well-suited for sightseers and business travelers seeking a functional and accessible accommodation option. Couples and families can also find it a suitable choice for short stays, appreciating the proximity to various points of interest. To make the most of your visit, it is advisable to be mindful of the immediate neighborhood's atmosphere, particularly during evening hours, and to plan your routes to and from the hotel accordingly. If traveling by car, ensure you pre-book parking and confirm any vehicle size restrictions.

Facilities & Amenities
The hotel provides essential amenities for a comfortable stay, including reliable free Wi-Fi throughout the property, which is appreciated by guests for staying connected. Rooms are equipped with a kettle and provisions for tea and coffee, offering a convenient in-room beverage option. While some guests noted the absence of a small refrigerator in the rooms, which would be beneficial for storing food items, the hotel does offer a bar area where guests can relax and enjoy drinks. The presence of an elevator ensures easy access to all floors, though some guests mentioned a few steps leading to rooms from the elevator, which might be a consideration for those with heavy luggage or mobility concerns.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests found their rooms to be adequately clean and the beds comfortable, ensuring a restful night's sleep. However, a significant number of reviews describe the rooms as small or compact, and some note that the decor and furnishings appear dated or worn, suggesting a need for refurbishment. Issues with noise levels were frequently mentioned, stemming from both the street outside and from neighboring rooms or plumbing, which could impact sleep quality. While bathrooms are generally functional, some guests reported them as being old, having inconsistent water pressure, or lacking sufficient towels.

Dining & Food Quality
The hotel's breakfast service generally receives positive remarks from guests. Many appreciate the variety of options available, describing the products as tasty and including items like cheeses, coffee, juice, and pastries. The breakfast buffet is often highlighted as comprehensive, offering a good selection to start the day. However, some guests felt that the breakfast was overpriced for the options provided, and a few noted a limited selection, particularly for those with dietary restrictions or a preference for vegetables. The restaurant area is also mentioned, providing a convenient dining option within the hotel.

Location & Accessibility
The hotel boasts a central location, making it highly convenient for exploring the city. It is within easy walking distance of Old Lyon, the Rhône riverbanks, and the city center, including major shopping and dining areas. Proximity to metro and tram stations ensures excellent connectivity to other parts of Lyon and the main train station. While the immediate neighborhood is described as multicultural and vibrant, many guests expressed concerns about its atmosphere, particularly at night, noting it can feel less secure. Parking is available, often requiring pre-booking through a third-party service, and guests should be aware that it is a paid service and may have height restrictions for vehicles.

Staff & Service
Feedback regarding the staff and service is notably varied. Many guests commend the staff for being friendly, helpful, and attentive, particularly highlighting their willingness to assist with directions and general inquiries. The check-in process is often described as smooth and efficient. However, a considerable number of reviews report instances of staff being perceived as unwelcoming, unhelpful, or even arrogant, leading to frustrating experiences, especially concerning invoicing or specific requests. Despite these mixed sentiments, the overall impression is that many team members strive to provide good service, contributing positively to the guest experience.

Additional Information
Guests should be aware that while the hotel is generally considered good value, some found the overall experience to be basic, aligning more with a functional stay rather than luxury. The hotel offers a luggage storage service, which is a convenient feature for guests arriving early or departing late. Some guests noted that room cleaning and towel exchanges were not always performed daily unless specifically requested, which might be a consideration for longer stays. The hotel also features a lobby area that provides a comfortable space for guests to relax.