Hedley House Hotel & Apartments

This hotel offers a charming and comfortable stay, distinguished by its inviting hot tub and spa facilities which provide a unique opportunity for relaxation after exploring the city. Guests consistently highlight the exceptionally friendly staff, the hotel's prime central location, and the consistently praised delicious breakfast. The comfortable accommodations and welcoming atmosphere make it an ideal choice for couples seeking a romantic retreat, families looking for spacious rooms and engaging amenities, and sightseers eager to explore the city's attractions on foot. For a more comfortable experience, especially for those with mobility concerns, it is advisable to inquire about rooms on lower floors due to the absence of a lift, and guests should consider pre-booking the convenient on-site parking.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and relaxation. A standout feature is the hot tub located in a beautifully maintained garden area, offering a tranquil space for unwinding. Guests can also take advantage of the on-site spa which includes treatment rooms for massages and a gym for fitness enthusiasts. While some guests noted the hot tub bubbles were not always functional, the overall experience was positive. The hotel also features a cozy bar and offers Wi-Fi access throughout. For added convenience, some rooms are equipped with a kitchenette, and a laundry service is available, which is particularly appreciated by those on longer trips.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, contributing to a pleasant stay. Many reviews praise the comfortable beds, often described as huge or super king-sized, ensuring a restful night's sleep. The bathrooms are frequently highlighted for their modern design, often featuring spacious walk-in showers or even a spa bath, along with a heated towel rail. While some rooms are noted for their bright and spacious feel, a few guests mentioned that decor in certain areas appeared a little tired or dated, with minor issues like carpet stains or peeling paint. Noise levels are generally low, contributing to a quiet atmosphere, though some guests in specific rooms experienced internal noise from other guests or the bar area.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often described as excellent and delicious. It is a cooked-to-order affair, allowing guests to choose their preferred items, including a hearty full English option. Beyond the hot food, there is a good selection of fresh fruit, cereals, and yogurt. The hotel is also accommodating to dietary needs, offering gluten-free options and dairy-free options. While the hotel has a restaurant that serves evening meals, guests noted that it is not always open, so it's advisable to check availability. The quality of the food served is generally considered very good and reasonably priced.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated on a quiet residential street, yet is just a short 5 to 10-minute walk to the city center, including popular attractions like York Minster and the city walls. The train station is also easily accessible on foot, typically within a 10-minute walk, which is a significant advantage for travelers arriving by rail. The proximity to Museum Gardens offers a pleasant route into town. Parking is available on-site at the rear of the hotel, which is a valued amenity in the area, though it is a paid service and some guests found the spaces to be quite tight.

Staff & Service
The staff at the hotel are consistently lauded for their exceptional friendliness, helpfulness, and welcoming demeanor. Guests frequently comment on how the team goes above and beyond to ensure a pleasant stay, from offering a warm greeting upon arrival to providing knowledgeable recommendations for local attractions. The check-in and check-out processes are described as easy and efficient, with the staff often accommodating early check-in requests and providing convenient luggage storage after check-out. Their attentive and accommodating approach to special requests and general inquiries significantly enhances the overall guest experience, making visitors feel truly at home.

Additional Information
Guests should be aware that the hotel, being an older building, does not have a lift, which means rooms on higher floors are only accessible via stairs. This is an important consideration for guests with mobility issues or heavy luggage. The hotel maintains a pet-friendly policy, welcoming furry companions, which is a significant bonus for many travelers. Unique amenities include an on-site yoga studio and professional massage services, providing additional wellness options. Some guests noted a specific heating policy where heating might be turned off at night in certain rooms, and it is recommended to inquire about this or request an electric heater if needed. The presence of a friendly hotel dog also adds to the homely atmosphere for many visitors.